Front Desk 2IC: Practice Reception & Ops Lead

Remedy Recruitment; Gold Coast City; On-site; AUD 32,000 - 40,000; Full time

Job summary

Remedy Recruitment is seeking a capable Receptionist / 2IC for a General Practice reception and admin team. You will welcome patients, support the front desk's daily operations, and assist the team to maintain an efficient, patient-focused environment.

The role requires leadership qualities, excellent communication, and a commitment to outstanding customer service, with flexibility to support multiple practices in close proximity.

Qualifications

• 3 years of experience in a busy General Practice on Reception
• Demonstrated leadership qualities
• Strong communication and customer service mindset
• Willing to work across multiple practices in proximity

Responsibilities

• Welcome patients and visitors, providing courteous and professional service.
• Support the smooth daily operation of the general practice reception area.
• Assist the reception team and help maintain an organised front desk.
• Communicate clearly and respectfully with patients and colleagues.
• Work closely with the Practice Manager on continuous improvement activities.

Skills

Communication

Organisation

Teamwork

Leadership

Customer service

Job description

Remedy Recruitment is seeking a capable Receptionist / 2IC for a General Practice reception and admin team. You will welcome patients, support the front desk's daily operations, and assist the team to maintain an efficient, patient-focused environment.

The role requires leadership qualities, excellent communication, and a commitment to outstanding customer service, with flexibility to support multiple practices in close proximity.