Receptionist / Administration Assistant

BLM Accounting Services; Canberra; On-site; AUD 52,000 - 66,000; Full time

Job summary

BLM Accounting Services in Canberra is seeking a full-time Reception and Administration Assistant to join our boutique practice. You will be the friendly first point of contact for clients and visitors, and you will keep the office running smoothly.

You will handle front-desk duties, manage calls and emails, assist with drafting letters, and support partners with admin tasks. The role requires excellent communication, strong organisation and the ability to work autonomously in a busy team.

Qualifications

• Experience in reception or front-of-house roles.
• Strong communication and organisation required.
• Ability to work autonomously and as part of a team.
• High attention to detail and proactivity.

Responsibilities

• Greet visitors and manage the front desk.
• Answer and screen calls and messages.
• Manage office email inbox and couriers.
• Draft cover letters for office correspondence.
• Handle filing, scanning, data entry and office supplies.
• Coordinate meetings and manage calendars.
• Provide executive assistant support to partners as required.
• Maintain and tidy shared spaces.

Skills

Excellent communication

Highly organised

Autonomous worker

Time management

Attention to detail

Fluent English

Customer service

Tools

Xero

Microsoft 365

Job description

BLM Accounting Services is looking for an enthusiastic and conscientious full time Reception and Administration Assistant to join our team.

BLM Accounting Services is a boutique practice that has provided accounting, taxation, self-managed superannuation and financial planning services to businesses and individuals in the ACT and surrounding areas since 1997. We are a member of Chartered Accountants Australia and New Zealand, as well as a registered Tax Agent and Xero Gold Partner. We have a young and vibrant office atmosphere that prides itself on its ability to provide an exceptional service to our loyal client base whilst maintaining a positive work-life balance.

Your Responsibilities

• Host reception area, maintain all shared spaces (meeting rooms, kitchen) and ensure the office is always tidy and presentable.
• Provide a warm and efficient first point of contact for all visitors, clients, suppliers and direct their enquiries as necessary.
• Answer and screen all incoming calls, handling the queries in a professional manner and ensuring all messages are passed onto the relevant parties.
• Manage the office email inbox, including replying to clients and suppliers, and directing enquiries.
• Manage incoming & outgoing mail and couriers.
• Draft and prepare cover letters for all office correspondence: ASIC notices, ATO assessment letters, annual/quarterly ATO activity statements, client tax returns, and financial statements.
• Administrative tasks including filing, scanning, data entry, and replenishing office supplies.
• Organise maintenance of all office equipment such as printers and copiers, ensuring the office runs smoothly.
• Coordinate meetings (internal and external) and manage calendars.
• Provide executive assistant duties to the partners as required.
• Create new and improved systems for the efficient running of the office.
• General marketing and client engagement strategy support.

About You

We are looking for someone with the ability to work well with different personality types and meet deadlines. A high attention to detail is essential. This role would suit someone who is an excellent communicator, is well organised, and works well both autonomously and within a team.

Please note that this is an on-site role.

You will have:

• Experience working in a similar reception or admin role, front of house representative or similar.
• Xero bookkeeping experience and/or qualification desirable (but not essential).
• An excellent level of administration capability.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft 365 (Primarily Word, Excel & Outlook).
• Strong work ethic and pride in the quality of work produced.
• Excellent interpersonal skills.
• The ability to work effectively and efficiently both autonomously and as part of a team.
• Multitasking and time management skills with the ability to prioritise.
• High attention to detail and a proactive approach to problem solving.
• The ability to maintain confidentiality and behave professionally.
• A current full drivers’ licence and car.
• Fluency in English language (both written and verbal).