Receptionist / Administrator – Accounting Firm

seek.com.au; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Supportive partners

Collaborative admin team

Long-term position

Training and development

Annual salary reviews

Staff socials

Job summary

Balwyn Boutique Chartered Accounting is seeking a friendly Receptionist/Administrator to join our administration team. You will be the first point of contact, ensuring a welcoming and professional client experience while supporting day-to-day operations.

You will handle front-of-house duties, diary coordination, and general admin tasks, liaising with regulators as required. Strong communication, organisation and team spirit are essential for success.

Qualifications

• Friendly, reliable, professional and team-oriented.
• Experience in accounting, legal or professional services preferred.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office and IT systems.
• Ability to manage multiple priorities.

Responsibilities

• Answer incoming phone calls and enquiries in a friendly, professional manner.
• Welcome clients and visitors with a warm and professional experience.
• Coordinate client appointments and diary scheduling.
• Perform general administrative duties: mail handling, scanning, filing, typing.
• Review Tax Office correspondence and liaise with ATO/ASIC as required.
• Maintain accurate client information and records.
• Assist with ATO portal maintenance and accounts for accountants.
• Support social media updates and website maintenance.
• General day-to-day office administration and a neat, welcoming office.

Skills

Excellent verbal and written comms

Professional telephone manner

Strong attention to detail

Organisational & time management

Team player & independence

Willingness to learn

Tools

Xero Practice Manager (XPM)

Microsoft Office

Job description

We have an exciting opportunity for a friendly, professional and organised Receptionist / Administrator to join our administration team.

As the first point of contact for our clients, you will play an important role in creating a welcoming, professional and positive client experience, while helping to ensure the day-to-day operations of our office run smoothly.

Who are we?

We are a long-standing, high-performing boutique Chartered Accounting firm located in Balwyn, providing a range of services including tax compliance, business services and assurance. We are looking for a Receptionist / Administrator with strong communication skills, excellent attention to detail and a genuine team spirit to join our professional, supportive and friendly environment.

We pride ourselves on our strong team culture and low staff turnover, and we believe in supporting and investing in our people.

The Role

The successful candidate will provide a combination of front-of-house, client service and administrative support, helping to ensure our clients and team receive a high level of service each day.

Your responsibilities will include, but are not limited to:

• Answering incoming phone calls and enquiries, responding in a friendly and professional manner
• Welcoming clients and visitors and providing a warm and professional experience
• Coordinating client appointments and assisting with diary and meeting scheduling
• Working as part of the administration team to complete general administrative duties, including sorting and registering incoming and outgoing mail, scanning, photocopying, filing and typing
• Reviewing and processing Tax Office correspondence
• Liaising with the ATO, ASIC and other regulatory bodies as required
• Maintaining accurate client information and records
• Providing administrative support to our team of Accountants, including ATO portal maintenance, collating accounts and general assistance
• Assisting with social media updates and content
• Assisting with website updates and maintenance
• General day-to-day office administration
• Helping to maintain a clean, organised and welcoming office environment
• Assisting the wider team with administrative tasks as required

What you'll need to succeed

We are looking for someone who is friendly, reliable, professional and enjoys being part of a team.

You will ideally have:

• Previous experience in an accounting, legal or professional services firm (preferred but not essential)
• Previous experience with Xero Practice Manager (XPM) (preferred but not essential)
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong attention to detail
• Excellent organisational and time management skills, with the ability to manage competing priorities
• Proficiency in Microsoft Office and general IT systems
• The ability to work both independently and as part of a team
• A willingness to learn and take on new responsibilities

What you’ll get in return

• Supportive and approachable partners and a friendly team
• The opportunity to work within a collaborative administration team
• A stable and long-term position within an established firm
• Training and development opportunities where required
• Annual performance and salary reviews
• Staff social functions, including lunches, EOFY and Christmas functions
• A great team culture and supportive working environment

About You

You are someone who enjoys being around people, takes pride in your work and likes keeping things organised. You are confident speaking with clients, happy to pick up the phone, aren't afraid to ask questions and are someone the team can rely on. You don't necessarily need to know everything on day one – we're looking for someone with the right attitude who is willing to learn.

We are a very supportive firm that genuinely believes in investing in our staff and creating a positive workplace. Our low staff turnover reflects the strong relationships we have built within our team.

This is a fantastic opportunity for someone who is looking for a stable, long-term role within a professional but friendly environment, and who enjoys being part of a team and making a positive contribution every day.

If you are organised, approachable, reliable and have a genuine can-do attitude, we'd love to hear from you.