Receptionist/Administration Assistant

Pacifica Chartered Accountants; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Pacifica Chartered Accountants in Cairns North QLD is seeking a Receptionist to be the heartbeat of our office, supporting our team of accountants and advisors with front-office operations, scheduling, and client documentation.

You will greet clients, answer calls with professionalism, coordinate appointments, manage calendars, and assist with accurate data entry. Our collaborative, inclusive firm values reliability, a positive attitude, and a willingness to learn.

Qualifications

• Excellent communication and a friendly, professional manner.
• Strong organisational skills and attention to accuracy.
• Reliable, punctual with a proactive mindset.
• Willingness to learn and adapt to our software.

Responsibilities

• Greet clients warmly and manage incoming calls.
• Coordinate appointments and maintain team calendars.
• Assist with data entry, file management, and documents.
• Provide administrative support to ensure smooth operations.

Skills

Communication

Attention to detail

Reliability & proactiveness

Tech-savvy basics

Customer service experience

Job description

Pacifica Chartered Accountants – Cairns North QLD

At Pacifica, we believe in the power of people and potential. Based in Cairns, we are a highly respected local firm specialising in Accounting, Business Advisory, and Audit & Assurance services. We partner with small-to-medium businesses, as well as managing key council and government contracts.

Built on a strong reputation for professional integrity, personalised service, and long-term client relationships, we provide a supportive, collaborative environment where your career can truly thrive. Whether you are looking to launch your corporate career or are planning a structured return to the workforce, we want to hear from you.

About the Role

As our Receptionist, you will be the heartbeat of our office. This is a vital, multi-faceted role where you will support our team of accountants and advisors by ensuring the smooth, day-to-day operations of our front office.

Key Responsibilities

• First Point of Contact: Greet clients warmly upon arrival and manage incoming phone calls with a high level of professionalism and care.
• Office & Schedule Management: Coordinate incoming and outgoing correspondence, book appointments, and maintain team calendars.
• Client Documentation: Assist with accurate data entry, file management, and the preparation of client documents.
• Team Support: Provide proactive administrative and ad-hoc operational support to ensure our professional team runs efficiently.

What We're Looking For

• Exceptional Communication: A friendly, polished, and professional manner, both in person and over the phone.
• Attention to Detail: Pride in the accuracy of your work, with strong organisational skills to keep things running smoothly.
• Reliability & a Proactive Mindset: A highly dependable, punctual, and "can-do" attitude, with a willingness to learn and a natural drive to support the team.
• Tech-Savvy Basics: Comfortable using standard computers and systems (we will provide full training on our industry-specific software).
• Prior Experience: While previous experience in reception, administration or customer service is helpful, it is not essential. We care most about your attitude, reliability, and alignment with our values.

Why Join Pacifica?

• A Supportive, Team-First Culture: We value genuine collaboration, mutual respect, and personal growth.
• Inclusive Workplace: We are committed to diversity, equity, and inclusion, and warmly welcome applicants from all backgrounds, experience levels, and life stages.
• Our Mission: Join a firm where we help our team and our clientsPlan, Perform and Prosper.