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Focus Vm Ltd; Townsville City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development

Wellbeing programs

Modern technology

Job summary

Focus Vm Ltd located in Townsville is seeking an experienced Office Administrator to join our accounting and financial services team. You will manage the front desk, handle calls and emails, greet clients, and coordinate workflows to support staff and operations.

Ideal candidates bring at least 2+ years in administration, with strong written and verbal communication, and proficiency in MS Office. Experience with accounting tools like Xero XPM is a plus.

Qualifications

• 2+ years of administration, reception or client service experience.
• Strong attention to detail and organisational capability.
• Excellent written and verbal communication skills.
• Professional phone manner and presentation.
• Proficiency in Microsoft Office including Word, Excel and Outlook.
• Experience with Xero XPM, ATO Portal or accounting software highly regarded.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-focused and client-centric attitude.

Responsibilities

• Managing front desk reception, incoming calls, emails and client enquiries
• Welcoming clients and providing a professional first impression
• Scheduling appointments and coordinating workflow support
• Assisting with client onboarding, off-boarding and database management
• Maintaining accurate records, documentation and data integrity
• Supporting day-to-day office administration and team operations
• Coordinating client correspondence and administrative compliance tasks
• Assisting across multiple divisions within the business as required
• Managing competing priorities while ensuring deadlines are met

Skills

Reception experience

Attention to detail

Communication skills

Phone etiquette

MS Office

Xero/XPM

ATO Portal familiarity

Multitasking

Team oriented

Tools

Xero XPM

Job description

Office Administrator – Townsville – Leading North Queensland Accounting & Financial Services Firm

Looking for a professional front-of-house administration role where you can build long-term career stability within a respected accounting and financial services firm?

Ready to join a large, established organisation offering strong team culture, career development and genuine work-life balance?

Our client is North Queensland’s largest independently owned and fully integrated accounting and financial services firm, with over 90 staff across multiple offices including Townsville, Ingham, Cairns, Tablelands and Brisbane. Since 1951, the firm has built a strong reputation for delivering high-quality accounting, tax, audit and financial planning services while maintaining genuine long‑term relationships with clients and staff alike.

Known for combining traditional values with modern systems and innovative solutions, the firm offers a supportive and collaborative environment where administration professionals play an integral role in delivering exceptional client service and supporting broader business operations.

The Role

• Managing front desk reception, incoming calls, emails and client enquiries


• Welcoming clients and providing a professional first impression


• Scheduling appointments and coordinating workflow support


• Assisting with client onboarding, off‑boarding and database management


• Maintaining accurate records, documentation and data integrity


• Supporting day‑to‑day office administration and team operations


• Coordinating client correspondence and administrative compliance tasks


• Assisting across multiple divisions within the business as required


• Managing competing priorities while ensuring deadlines are met

About You

• 2+ years of previous administration, reception or client service experience


• Strong attention to detail and organisational capability


• Excellent written and verbal communication skills


• Professional phone manner and presentation


• Proficiency in Microsoft Office including Word, Excel and Outlook


• Experience with Xero XPM, ATO Portal or accounting software highly regarded


• Ability to manage multiple priorities in a fast‑paced environment


• Positive, team-focused and client‑centric attitude

What’s On Offer

• Competitive salary package aligned with experience


• Long‑term career opportunity within a highly respected professional services firm


• Flexible work arrangements supporting work‑life balance


• Ongoing mentoring, training and professional development


• Modern systems and streamlined technology


• Supportive, collaborative team environment


• Genuine career pathways and internal growth opportunities


• Wellbeing initiatives and corporate health membership benefits


• Stable organisation with over 70 years of success and strong community reputation

This opportunity is ideal for an experienced Client Services Officer or Administrator seeking stability, professional growth and the opportunity to join one of North Queensland’s most respected accounting and financial services firms.

Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.