Hotel Front Desk Receptionist & F&B All-Rounder

Emerald City Hotels Administration Pty Ltd; Mosman; On-site; AUD 30,000 - 41,000; Part time

Job summary

Emerald City Hotels Administration Pty Ltd in Mosman is seeking a professional Front Desk Receptionist & F&B All-Rounder to join our boutique hotel team. The role covers guest reception and food & beverage service, delivering warm, attentive hospitality across shifts and on-site duties.

Ideal candidates bring front desk or reception experience, strong customer service, fluent English, and solid computer skills. RSA or food safety training is a plus, with NSW residency required for employment.

Qualifications

• Previous hotel Front Desk or Reception experience, or strong transferable hospitality skills with the ability to learn quickly.
• Fluent spoken and written English, exceptional telephone etiquette and excellent communication skills.
• A current NSW RSA certificate, or willingness to obtain; appropriate food safety training or willingness to complete it.
• Australian residency or valid Australian working rights.

Responsibilities

• Managing guest check-ins, check-outs, reservations and enquiries.
• Responding professionally to telephone calls, emails and guest requests.
• Processing payments, completing reconciliations and maintaining accurate records.
• Providing personalised guest assistance and resolving enquiries independently.
• Serving food and beverages from the hotel's established Day-Menu.
• Maintaining high standards of presentation, cleanliness and food safety.
• Assisting with general hotel operations and responding appropriately to guest needs and emergencies.

Skills

Front Desk experience

Customer service

Communication skills

Computer literacy

Tools

Property Management System

Job description

Hotel Front Desk Receptionist & F&B All-Rounder

Emerald City Hotels Administration Pty Ltd – Mosman NSW

Located in the heart of Mosman, The Albert Hotel is a five-star boutique hotel combining heritage charm, modern elegance and personalised hospitality.

We are seeking a professional, enthusiastic and versatile Hotel Front Desk Receptionist & F&B All-Rounder to join our friendly team.

This is an opportunity for someone who enjoys variety, takes pride in delivering exceptional guest service and is comfortable working across Front Desk and food and beverage operations.

Previous hotel Reception experience is highly desirable. However, we also welcome applications from confident hospitality professionals with excellent customer service and computer skills who can learn new systems and procedures quickly.

About the Role

Your primary responsibility will be Front Desk Reception, ensuring guests receive a warm welcome and professional, attentive service throughout their stay.

Your responsibilities will include:

Managing guest check-ins, check-outs, reservations and enquiries.

Responding professionally to telephone calls, emails and guest requests.

Processing payments, completing reconciliations and maintaining accurate records.

Providing personalised guest assistance and resolving enquiries independently.

Serving food and beverages from the hotel's established Day-Menu.

Maintaining high standards of presentation, cleanliness and food safety.

Assisting with general hotel operations and responding appropriately to guest needs and emergencies.

Shift Availability

As a casual employee, you may be rostered for:

Day shifts: As rostered.

Afternoon shifts: Typically 4:00pm–10:00pm.

Overnight stays operate on a sleepover/standby basis. Staff are permitted to sleep onsite but must remain available to respond to guest enquiries, emergencies or other operational requirements if needed.

Day, afternoon and overnight duties are rostered separately on different days. Availability for weekends and public holidays is required.

Breakfast Cooking Experience – Highly Desirable

We would particularly welcome candidates with breakfast cooking experience who could independently provide relief coverage approximately one day per week, preferably Tuesday or Wednesday. This is an advantage, not an essential requirement.

What We're Looking For

Previous hotel Front Desk or Reception experience, or strong transferable hospitality skills with the ability to learn quickly.

Fluent spoken and written English, exceptional telephone etiquette and excellent communication skills.

Professional personal presentation, a friendly demeanour and a genuine passion for hospitality.

Strong computer literacy; hotel Property Management System experience is an advantage.

Confidence working independently, sound judgement and excellent attention to detail.

A flexible, dependable and proactive approach to Front Desk and food and beverage duties.

Previous food and beverage experience and a current NSW RSA certificate, or willingness to obtain.

Appropriate food safety training, or willingness to complete it.

Australian residency or valid Australian working rights.

What We Offer

Competitive casual hourly rates, plus applicable penalty rates and allowances, including an overnight stay allowance where applicable (Hospitality Industry General Award).

A varied role within a distinctive five-star boutique hotel.

Training and development across Front Desk and food and beverage operations.

A friendly, supportive and professional working environment.