Full-Time Service Receptionist

Hinterland Group; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent working environment

Toyota-led training & development

Career opportunities & succession

Job summary

Hinterland Group in Robina (Gold Coast) is seeking a Full-Time Service Receptionist to be the first point of contact for our Toyota Service Department. You will welcome customers, coordinate service bookings, and support the service team with administration and follow-up tasks.

We value an upbeat, proactive attitude, strong communication, and the ability to work across multiple platforms. Automotive dealership experience is nice-to-have but not essential.

Qualifications

• Experience in reception or front-desk roles is advantageous but not essential.
• Strong written and verbal communication, personal presentation, and a warm, personable manner.
• Ability to retain and recall information to support service bookings and scheduling.
• Ability to work autonomously and collaboratively in a busy team environment.

Responsibilities

• Greet customers face-to-face and over the phone promptly and professionally with service bookings and enquiries.
• Coordinate vehicle service across internal systems and assist with service operations.
• Assist with service administration tasks including job cards, loan car processes, and parts bookings.
• Support post-service follow-up and day-to-day service operations; contribute to KPI tracking.

Skills

Reception experience

Customer service

Communication skills

Team oriented

Problem solving

Computer literacy

Tools

CRM systems

Microsoft Office

Job description

We have an exciting opportunity available for a Full-Time Service Receptionist to join our busy and friendly Robina Service Team. This hands‑on role sees you as the director of first impressions for our Service Department. Here, you’ll guide, assist and look after our wonderful customers with their service needs and provide pivotal operational support to our Service Team.

While automotive industry experience is highly regarded, we also value an upbeat disposition, a can‑do, self‑motivated attitude, strong information retention, and a love of helping people as paramount qualities for success in the role.

Work with Australia’s most trusted automotive brand and join an award‑winning Toyota Dealership proudly serving the Gold Coast and Scenic Rim for 40 years. As a thriving business, we’re looking to invest in talented individuals to join our growing team. We recognise and reward hard work, offering genuine opportunities by promoting from within to help you truly develop your automotive career.

About the role

Reporting to our Service Manager, the role involves ensuring the best experience and outcomes for our customers. Your day‑to‑day includes but isn’t limited to:

• Greeting and assisting customers face‑to‑face and over the phone promptly and professionally with Service bookings, enquiries and vehicle service coordination across all internal systems
• Support the team across job card preparation, loan car processes, parts bookings, post‑service follow‑up and day‑to‑day service operations
• Assisting with various service administration/clerical, and support tasks as required
• Working with KPIs, customer service metrics and other performance outcomes
• Contributing to the positive team culture and the overall customer experience

What we’re looking for

• Previous reception work or work in a dealership environment is advantageous but not essential
• Excellent written and verbal communication skills, personal presentation and a warm and personable manner
• Strong initiative to help and support the front line
• Ability to retain, catalogue and recall vital information to ensure integrity across service bookings
• Be an adaptable chameleon who can communicate across a range of different personality types
• Ability to work autonomously and collaboratively in a team environment
• Ability to be agile, flexible, problem solve and work well under pressure
• High level of computer literacy and adaptability across different platforms

What we offer

• Excellent working environment and great team culture
• Social Club with yearly events
• Ongoing coaching, training and support, along with Toyota‑led training and development
• Excellent long‑term career opportunities and succession planning are available within our growing Dealerships across the Gold Coast and Scenic Rim

All applications will be treated in the strictest of confidence.

Only shortlisted candidates will be contacted.

We are an equal‑opportunity employer, and we encourage and celebrate diversity in our workplace.