Reception & Reservation Team Member

Banksia Tourist Park; City Of Swan; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free onsite parking

Booking systems training

Supportive team environment

Career growth opportunities

Job summary

Banksia Tourist Park in Hazelmere, WA is seeking a friendly Reception & Reservations Team Member for casual, temporary hours. You will handle front desk duties, bookings, guest enquiries, and everyday office tasks in a busy, supportive environment.

Ideal candidates will have reception or hospitality experience, great communication skills and a willingness to learn our booking systems, with training provided. A current driver's licence is preferred and a positive, proactive attitude is essential.

Qualifications

• Previous reception, reservations, hospitality or administration experience.
• Full training in booking systems will be provided.
• Proficiency with Microsoft Word/Excel is desirable.

Responsibilities

• Front reception duties, answering calls, enquiries, bookings.
• Meet and greet guests, residents and clients warmly.
• Liaise with residents to maintain a welcoming community.
• Use booking systems to manage reservations and guest communications.
• Handle daily office duties, scanning and filing.
• Assist with general office tasks and keep common areas tidy.

Skills

Customer service

Excellent communication

Multitasking

Phone skills

Attention to detail

Well organised

Proactive

Driver's licence

Tools

Newbook

RMS

Job description

Hazelmere, Western Australia 6055, Australia

Casual Temporary Entry Level

Posted 14 Oct 2026

Description

Reception & Reservations Team Member

Banksia Tourist Park is a family-run tourist park and lifestyle village for over 55s, based in Hazelmere. We offer onsite and short-stay accommodation, permanent sites and a welcoming community environment for our guests, residents and visitors.

We are looking for a friendly, capable and reliable Reception and Reservations team member who enjoys helping people, working in a busy office environment and being part of a supportive team.

As a family-run business, we value good service, teamwork and a positive attitude. The right person will be welcomed, supported and made to feel part of the team while learning the role.

The Role

• Immediate start
• Casual role, with approximately 20-30 hours per week. Hours may vary depending on the operational needs of the business.
• Available Monday to Sunday, including public holidays.
• Weekday shifts will vary depending on the operational needs of the business
• Weekend shifts are usually 10.00am – 4.00pm, approximately every second or third weekend

Duties

• Front reception duties, including answering incoming calls, redirecting enquiries, managing correspondence and taking reservation bookings
• Meet and greet guests, residents and clients in a warm and professional manner
• Liaise with permanent residents, build rapport and help maintain a positive community atmosphere
• Use booking and office systems to manage reservations, enquiries, guest communication through third-party booking gateways, daily administration and general office duties
• Scanning, photocopying and electronic filing
• Perform ad-hoc office duties, assist with laundry as required, and help ensure the office, reception and shared areas are kept clean, organized and welcoming

About You

• Previous reception, reservations, hospitality or administration experience is preferred, but full training in our booking systems will be provided
• Experience with Newbook or RMS is highly desirable
• Good computer skills and the ability to learn new systems quickly
• Proficiency in Microsoft Word or Excel is desirable
• Excellent phone skills, clear communication and confidence dealing with guests, residents and people from different backgrounds
• Well organised, efficient and able to multitask with excellent attention to detail
• A current driver’s licence is required
• Well-presented, courteous and professional
• Proactive, with a strong work ethic and initiative
• A vibrant personality, friendly and helpful attitude, and positive energy to bring to the team
• Current police clearance and the right to work in Australia are required

We Offer

• A friendly and inclusive work environment
• A family-run workplace where you will be welcomed, valued and made to feel part of the team
• Training in our booking systems and ongoing support from an experienced team
• Free onsite parking
• The opportunity to grow and develop professionally