Front Office Receptionist

Carmel by the Sea; Gold Coast City; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Casual position with flexible hours

Friendly and supportive team

Training and ongoing hours for the for

Job summary

Carmel by the Sea on the Gold Coast is seeking a friendly, professional Casual Front Office Receptionist to join our team. You will be one of the first contacts for guests and owners, providing excellent service in a busy holiday accommodation complex.

The role involves welcoming guests, handling check-ins/outs, answering inquiries, managing bookings, and coordinating with housekeeping and maintenance. Australian work rights required.

Qualifications

• Reception, hospitality or customer service experience essential.
• Friendly, approachable and professional demeanor.
• Confident communication with guests in person and over the phone.
• Excellent attention to detail and organisational skills.
• Reliable, punctual and well-presented.
• Good computer skills and ability to learn new booking systems.

Responsibilities

• Operate REI Cloud PMS and manage guest bookings.
• Welcome guests on arrival and assist throughout their stay.
• Handle check-ins/outs and inquiries via phone/email.
• Assist with guest requests and provide local information.
• Coordinate with housekeeping and maintenance teams.
• Manage payments and general reception admin duties.
• Liaise with owners, tradespeople and contractors as needed.

Tools

REI Cloud PMS

Computer Skills

Job description

Carmel by the Sea is seeking a friendly, professional and reliable Casual Front Office Receptionist to join our team.

This is a customer-focused role within our holiday accommodation complex, where you will be one of the first points of contact for our guests and owners. We are looking for someone who enjoys providing excellent service, is confident dealing with people and can work well both independently and as part of a small team.

About the Role:

• IMMEDIATE START - around 18-24 hours per week


• Operation of a PMS system - REI Cloud


• Welcoming and assisting guests on arrival and throughout their stay


• Processing guest check-ins and check-outs


• Answering telephone and email enquiries


• Assisting with guest requests and providing information about the property and local area


• Managing bookings and reservations


• Handling payments and basic reception administration


• Liaising with owners, tradespeople and contractors when required


• Responding to guest enquiries and resolving issues in a professional and friendly manner


• General reception and office duties


• Coordinating with housekeeping and maintenance teams


• Maintaining a high standard of presentation and customer service at all times

About You:

• Has previous reception, hospitality, accommodation or customer service experience (is essential)


• Has a friendly, approachable and professional manner


• Is confident communicating with guests both in person and over the phone


• Has excellent attention to detail and organisational skills


• Can remain calm and professional when dealing with challenging situations


• Is reliable, punctual and well presented


• Has good computer skills and is comfortable learning new booking systems


• Can work independently and use initiative


• Ability to work between 8:00 am – 5:00 pm Monday to Friday, 8:00 am – 4:00 pm Saturday, and 8:00 am – 12:00 pm Sunday. These are our typical operating hours and may vary during peak periods, annual leave coverage and other busy periods. Primarily the role will be weekend work.


• Candidates must have Australian work rights

If you are a positive, reliable person who enjoys working with people and providing great guest experiences, we would love to hear from you.

What We Offer:

• Casual position with flexible hours


• Friendly and supportive team environment


• Varied and interesting work within a busy holiday accommodation environment


• Opportunity for ongoing hours for the right person


• Training and support provided