Receptionist

Rocky Gardens Motor Inn; Rockhampton Regional; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

On-the-job training

Flexible hours

Casual work arrangements

Supportive team

Job summary

Rocky Gardens Motor Inn is seeking a friendly and professional receptionist to join our team on a casual basis. Based in Rockhampton, Queensland, you will welcome guests, manage check-ins/outs and bookings, and coordinate with housekeeping to ensure rooms are ready.

The role requires strong communication, reliability and the ability to multitask across bookings platforms and financial transactions. We provide on-the-job training and flexible hours to suit personal commitments.

Qualifications

• Previous reception or customer service experience, preferably in a hospitality setting.
• Excellent communication and interpersonal skills with a genuine passion for customer service.
• Proficiency in using reception and booking management software, or willingness to learn quickly.
• Strong organizational and time management abilities.
• Ability to remain calm and professional when dealing with multiple tasks and guest requests.
• Reliable, punctual and flexible approach to casual work arrangements.
• Attention to detail and accuracy when handling financial transactions and administrative work.
• A friendly, approachable demeanor and positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome guests and provide friendly, professional customer service.
• Manage guest check-ins, check-outs and room allocations.
• Handle reservations, cancellations and booking amendments.
• Answer phone calls, emails and guest enquiries promptly.
• Process payments, deposits, refunds and issue invoices.
• Manage online bookings through Booking.com, Expedia and other platforms.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Handle guest complaints, requests and special requirements professionally.
• Maintain accurate records, daily reports and financial transactions.
• Report maintenance issues, follow safety procedures and keep reception tidy.
• Perform any other reasonable duties as required to meet business needs and operational requirements.

Skills

Customer service

Communication

Time management

Multitasking

Team player

Education

Hospitality experience

Tools

Booking software

POS / payments

Job description

Rocky Gardens Motor Inn is seeking a friendly and professional Receptionist to join our team on a casual basis. This is an excellent opportunity to be the welcoming face of our establishment, based in Rockhampton, Queensland. As a Receptionist, you will play a vital role in creating a positive first impression for our guests and ensuring smooth day-to-day operations. This position is essential to maintaining the high standards of customer service that define Rocky Gardens Motor Inn.

What you'll be doing

• Welcome guests and provide friendly, professional customer service.
• Manage guest check-ins, check-outs and room allocations.
• Handle reservations, cancellations and booking amendments.
• Answer phone calls, emails and guest enquiries promptly.
• Process payments, deposits, refunds and issue invoices.
• Manage online bookings through Booking.com, Expedia and other platforms.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Handle guest complaints, requests and special requirements professionally.
• Maintain accurate records, daily reports and financial transactions.
• Report maintenance issues, follow safety procedures and keep reception tidy.
• Perform any other reasonable duties as required to meet business needs and operational requirements.

What we're looking for

• Previous reception or customer service experience, preferably in a hospitality setting
• Excellent communication and interpersonal skills with a genuine passion for customer service
• Proficiency in using reception and booking management software, or willingness to learn quickly
• Strong organizational and time management abilities
• Ability to remain calm and professional when dealing with multiple tasks and guest requests
• Reliable, punctual and flexible approach to casual work arrangements
• Attention to detail and accuracy when handling financial transactions and administrative work
• A friendly, approachable demeanor and positive attitude
• Ability to work independently and as part of a team

What we offer

At Rocky Gardens Motor Inn, we value our team members and are committed to creating a supportive and welcoming workplace. As a casual employee, you will enjoy flexible work arrangements that can be tailored around your personal commitments. We provide on-the-job training to ensure you feel confident in your role, and there are opportunities to develop your skills and potentially increase your hours as you progress. Our team benefits from a friendly, collaborative work environment where your contribution is recognized and appreciated.

About us

Rocky Gardens Motor Inn is a welcoming hospitality establishment located in the heart of Rockhampton, Queensland. We pride ourselves on delivering excellent customer service and creating a comfortable, enjoyable experience for every guest. Our team is dedicated to maintaining the highest standards of professionalism and hospitality, and we are committed to being a valued part of the local community. We believe that our staff are the cornerstone of our success, and we strive to create an inclusive and supportive workplace where everyone can thrive.

Salary will be determined based on the candidate’s qualifications, skills and relevant work experience.