Village Receptionist

Keyton; City of Knox; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Career development opportunities

Generous leave entitlements

Health and Wellbeing programs

Health & Wellbeing program

Discounted health insurance

Job summary

A community-oriented retirement organization seeks a Village Receptionist to join their team in Rowville. The role involves providing exceptional customer service, managing reception duties, and assisting with daily operations to ensure a well-run community. Ideal candidates will have strong customer service and organizational skills, demonstrating the ability to engage effectively with residents in a vibrant setting. Join a supportive team focused on enhancing the lives of independent seniors.

Qualifications

• Administration and demonstrated customer service experience.
• Strong customer service skills for engaging with residents and visitors.
• Ability to work autonomously and complete tasks.
• Be highly organised and able to prioritise tasks.

Responsibilities

• Provide professional customer service to residents and visitors.
• Manage reception duties and respond to enquiries.
• Support the Village Manager with administrative tasks.
• Maintain accurate data records and assist with invoicing.
• Coordinate contractor inductions and support EHS compliance.
• Conduct resident welfare checks and manage follow‑ups where required.
• Prepare newsletters and community communications.
• Assist with planning and coordination of community events and activities.
• Carry out ad‑hoc operational or resident‑support duties as directed by the Village Manager.

Skills

Customer service

Organisation

Communication

Microsoft Office

Interpersonal skills

Attention to detail

Willingness to learn

Tools

Microsoft Office

Job description

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun‑filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

• Career development and growth opportunities
• Generous leave entitlements
• Training and working with a supportive and fun team
• Thrive as part of a strong team in an exceptional work environment
• Employer referral program
• Reward & Recognition Services
• Employee Deals
• Health & Wellbeing and Reward Program
• Excellent company benefits and discounts on offer
• Discounted health insurance, annual vaccinations and skin checks
• The opportunity to make a meaningful impact in the lives of our residents

Your Day on A Page

Are you motivated, people‑focused, and committed to creating positive, well‑organised environments?

We are seeking a Village Recptionist to join our team at The Links at Waterford on a permanent part‑time basis.

Located in Rowville’s prestigious Waterford precinct, The Links at Waterford is a boutique retirement community known for its warm, welcoming culture and high-quality living experience. As Village Administrator, you will play an integral role in supporting residents, assisting daily operations, and contributing to the smooth running of the village.

Our pet‑friendly community offers a range of thoughtfully designed amenities—including a communal vegetable garden, DIY workshop, artist studio, and a clubhouse that hosts a dynamic calendar of social activities. Your work will help ensure these spaces and experiences run efficiently and continue to enrich village life.

In this role, you will serve as the primary point of contact for residents, visitors, and contractors. You will deliver exceptional customer service, support the village staff across administrative and operational tasks to maintain a welcoming and well‑run community environment.

Shifts

The successful candidate will work a 5-day fortnight. Work shifts are as follows.

• Tuesday: 9am to 4pm
• Thursday: 9am to 4pm
• Every 2nd Friday: 9am to 4pm

Key responsibilities include:

• Providing professional, courteous customer service to residents, visitors, and contractors
• Managing reception duties and responding to incoming enquiries
• Supporting the Village Manager with administrative tasks and day‑to‑day operations
• Maintaining accurate data records and assisting with invoicing
• Coordinating contractor inductions and supporting EHS compliance
• Conducting resident welfare checks and managing follow‑ups where required
• Preparing newsletters and community communications
• Assisting with the planning and coordination of community events and activities
• Carrying out ad‑hoc operational or resident‑support duties as directed by the Village Manager

This position is ideal for someone who is organised, approachable, and enjoys working in a people‑centred environment where every day offers variety and meaningful connection.

About You

For this role, you will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors.

To be successful in your application, you will have the following;

• Administration and demonstrated customer service experience
• Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems
• Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
• Exceptional interpersonal skills with a bubbly, approachable personality that helps build trust and rapport with residents, families, and team members
• Be highly organised and able to prioritise competing tasks
• Willingness to learn and professionally develop
• A professional, initiative-taking and can‑do attitude.

Ready to Join the Fun?

If you're passionate about fostering a vibrant, well‑run, and caring community for independent seniors, we’d love to hear from you! Join our friendly team and be part of something truly meaningful.

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Receptionist opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.