Receptionist

SportsHealth Physio & Sports Injury Clinic; Melbourne; On-site; AUD 45,000 - 55,000; Full time

Job summary

SportsHealth Physiotherapy clinic is seeking a friendly and professional Receptionist to join our South Yarra and Richmond locations. You will be the first point of contact for patients, greet arrivals, schedule appointments, answer calls and provide information about services.

Based in Melbourne, this role requires excellent communication, strong organisation and computer literacy, with a passion for delivering a warm, patient-focused experience across two clinic locations.

Qualifications

• Previous experience in a customer service or receptionist role, ideally within a healthcare or similar service-oriented environment.
• Excellent communication and interpersonal skills with the ability to provide a warm, friendly and professional service to patients
• Strong organisational skills and the ability to multi-task and prioritise tasks effectively
• Competent in using computer systems and office equipment
• A passion for providing exceptional customer service and contributing to a positive patient experience
• Must have Australian work rights to be eligible for this position

Responsibilities

• Greeting and welcoming patients as they arrive at the clinic
• Scheduling appointments and managing the clinic's booking system
• Answering and responding to incoming phone calls in a courteous manner
• Handling patient inquiries and providing information about our services
• Maintaining a tidy and organised reception area
• Assisting with other administrative tasks as required

Skills

Customer service

Reception

Communication

Organisational skills

Computer literacy

Tools

Booking system

Job description

SportsHealth Physio & Sports Injury Clinic – South Yarra VIC

SportsHealth Physiotherapy clinic is seeking a friendly and professional Receptionist to join our teams at South Yarra and Richmond. This is an exciting opportunity to play a key role in providing exceptional customer service to our patients at the two locations.

What you'll be doing

• Greeting and welcoming patients as they arrive at the clinic


• Scheduling appointments and managing the clinic's booking system


• Answering and responding to incoming phone calls in a courteous manner


• Handling patient inquiries and providing information about our services


• Maintaining a tidy and organised reception area


• Assisting with other administrative tasks as required

What we're looking for

• Previous experience in a customer service or receptionist role, ideally within a healthcare or similar service-oriented environment


• Excellent communication and interpersonal skills with the ability to provide a warm, friendly and professional service to patients


• Strong organisational skills and the ability to multi-task and prioritise tasks effectively


• Competent in using computer systems and office equipment


• A passion for providing exceptional customer service and contributing to a positive patient experience


• Must have Australian work rights to be eligible for this position

About us

SportsHealth Physio is a well established provider of comprehensive physiotherapy and sports injury services in the Richmond and South Yarra. Our team of experienced and dedicated healthcare professionals are passionate about helping our patients achieve their health and wellness goals. We are committed to delivering exceptional patient care and creating a positive impact on our local community.