Receptionist

HealthcareLink Trust; Richmond; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Staff wellbeing

Supportive team environment

Recognition and rewards

Job summary

HealthcareLink Trust in Richmond NSW is seeking a Medical Receptionist to join a friendly private practice. Immediate start for a candidate with front-desk experience, who thrives in an inclusive, growth-focused environment.

The role involves greeting patients, managing appointments, handling bulk billing, and ensuring accurate records while maintaining confidentiality. Training, supportive team, and development opportunities are highlighted.

Qualifications

• 1-6 years front-desk experience preferred in a medical setting.
• Experience with bulk billing processes and basic financial tasks preferred.
• Strong and clear communication with patients and staff.
• Good organisation, accuracy, and privacy compliance are essential.

Responsibilities

• Greet patients warmly and manage a service-oriented check-in.
• Schedule and adjust appointments using clinic software.
• Process bulk billing transactions and reconcile payments.
• Answer calls, triage requests, and relay basic clinical queries per protocol.
• Maintain patient confidentiality and support privacy obligations.
• Coordinate referrals and communication between clinicians and patients.

Skills

Strong interpersonal skills

Excellent communication

Bulk billing experience

Attention to detail

Privacy and confidentiality

Tools

Practice management software

Microsoft Office

Job description

Job Type: Permanent position | Full time position

Job Description

Medical Receptionist - Richmond NSW Overview

Join a friendly, collaborative private practice in Richmond NSW 2753 as a Medical Receptionist.

This permanent role starts immediately and is ideal for someone with 1-6 years of front-desk experience who thrives in an inclusive, engaging, and growth-focused environment. Our clinic provides bulk billing and prioritises patient-centered care, clear communication, and continuous improvement.

You'll Love Working Here

Collaborative culture: Work with supportive clinicians and administrative colleagues who value teamwork and mutual respect. Growth opportunities: Training, skill development, and the chance to take on expanded responsibilities as the practice grows. Engaging environment: Friendly day-to-day interactions, a sense of community, and a positive atmosphere.

Immediate start: We welcome applicants ready to begin promptly and contribute from day one.

Key Responsibilities

• Greet and welcome patients with professionalism, warmth, and a service-oriented approach.
• Manage patient appointments, scheduling, confirmations, and adjustments using clinic software.
• Handle patient check-in and check-out, verify details, and ensure accurate documentation.
• Process bulk billing transactions, reconcile payments, and maintain accurate financial records.
• Answer incoming calls, triage requests, and respond to basic clinical queries following practice protocols.
• Maintain patient confidentiality, follow privacy obligations, and support compliance with relevant regulations.
• Coordinate referrals, reception of test results, and communication between clinicians and patients.

Skills and Experience

Experience with bulk billing processes and basic financial reconciliation preferred.

Strong interpersonal and communication skills, both face-to-face and on the phone.

Familiarity with practice management software and common office tools.

Excellent organisational abilities, attention to detail, and a calm approach in busy periods.

Commitment to patient privacy, confidentiality, and professional standards.

Personal Attributes

Friendly, approachable, and compassionate manner that puts patients at ease.

Adaptable and eager to learn within an innovative practice environment.

Reliable, punctual, and committed to contributing to a positive workplace culture.

What We Offer

A role in a respected local practice that supports career development, values staff wellbeing, and offers a supportive team environment where your contributions are recognised and rewarded.

If you are an experienced medical receptionist who seeks a collaborative, engaging, and growth-oriented workplace in Richmond NSW, we would love to hear from you and explore a potential fit within our team.