Medical Receptionist

Burleigh Heads Medical Centre; Gold Coast City; On-site; AUD 30,000 - 41,000; Full time

Job summary

Burleigh Heads Medical Centre on the Gold Coast seeks a friendly Medical Receptionist to join a supportive team, delivering high quality patient care, reception and secretarial services with discretion and confidentiality.

You will use Best Practice Software, greet patients, handle calls, schedule appointments and liaise with doctors and families with empathy and professionalism. The role requires confidentiality, the ability to work under pressure, and a patient-focused approach.

Qualifications

• Experience with Best Practice Software is essential.
• Excellent interpersonal and communication skills.
• Ability to work independently or in a team.
• Proficient keyboard skills.
• Basic knowledge of Microsoft Office programs.
• CPR training required.
• Demonstrates empathy and patient-focused service.
• Strong organization and attention to detail.
• Maintain confidentiality of patient and practice information.

Responsibilities

• Open and close the clinic.
• Greet patients and other callers in a courteous and efficient manner.
• Answer the telephone promptly and courteously.
• Schedule appointments for patients.
• Receive and convey messages in writing, verbally and electronically including emails and faxes.
• Liaise with patients and families with compassion.
• Liaise with doctors and other health professionals and staff.
• Issue patient invoices/receipts and bulk bill as required.
• Enter and update patient registration details.
• Maintain confidentiality of patient and practice information.

Skills

Best Practice Software

Interpersonal skills

Communication

Teamwork / Independent work

Keyboard proficiency

Microsoft Office

CPR

Empathy

Attention to detail

Confidentiality

Job description

The Medical Receptionist works within a team to offer support directly to the Practice Manager. The Medical Receptionist provides high quality Customer service, reception and secretarial services to patients, doctors and fellow colleagues at the practice, in a caring and supportive manner maintaining confidentiality of all information.

Key responsibilities

• Best Practice Software experience a Must!
• Open and close the clinic
• Greet patients and other callers at the practice in a courteous and efficient manner
• Answer the telephone promptly and courteously within three rings
• Schedule appointments for patients
• Receive and convey messages in writing, verbally and electronically including emails and faxes
• Liaise with patients and their families in a compassionate manner
• Liaise with doctors, other health professionals and their staff
• Issue patient invoices / receipts and bulk bill as required
• Enter and update patient registration details
• Exercise confidentiality with regards to patient care, staff and doctors personal files

About you

• Be efficient with Best Practice Software
• Excellent interpersonal skills
• Able to communicate effectively with a variety of people
• Able to work independently or as part of a team
• Proficient in the use of a keyboard
• Basic knowledge of Microsoft Office programs
• CPR training
• Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs
• Ability to prioritise and organise, with attention to detail
• Maintain absolute confidentiality regarding patient and practice information

About us

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. This practice is committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.