Receptionist at Health Clinic

Health Space Clinics; Bullatale; On-site; AUD 45,000 - 60,000; Full time

Job summary

Health Space Clinics is seeking a friendly Clinic Receptionist to provide a professional, welcoming front-of-house experience for clients, practitioners and visitors. You will manage reception, phones, emails and appointments to ensure the clinic runs smoothly.

Key duties include greeting clients, checking in/out, handling enquiries, bookings and payments, and maintaining accurate client records while upholding confidentiality.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional and approachable manner.
• Strong organisational and time-management skills.

Responsibilities

• Welcome and greet clients in a friendly and professional manner
• Manage the reception desk and maintain a clean, organised and welcoming reception area
• Check clients in and out of appointments
• Assist clients with general enquiries, bookings, payments and appointment information
• Answer incoming phone calls promptly and professionally
• Manage general reception and clinic email enquiries
• Book, reschedule and cancel client appointments
• Manage practitioner calendars and appointment availability
• Assist with new client registrations and ensure client information is accurately recorded
• Maintain client confidentiality and handle personal information appropriately

Job description

The Clinic Receptionist is responsible for providing a professional, welcoming and efficient front-of-house experience for all clients, practitioners and visitors. The role involves managing reception, phones, emails, appointments, client communication and day-to-day clinic operations to ensure the clinic runs smoothly.

Key responsibilities

Welcome and greet clients in a friendly and professional manner

Manage the reception desk and maintain a clean, organised and welcoming reception area

Check clients in and out of appointments

Assist clients with general enquiries, bookings, payments and appointment information

Answer incoming phone calls promptly and professionally

Manage general reception and clinic email enquiries

Book, reschedule and cancel client appointments

Manage practitioner calendars and appointment availability

Assist with new client registrations and ensure client information is accurately recorded

Maintain client confidentiality and handle personal information appropriately

About you

Excellent communication and customer service skills

Friendly, professional and approachable manner

Strong organisational and time-management skills

Ability to multitask in a busy clinical environment

Strong attention to detail

Reliable, punctual and proactive

Comfortable using computers, email and clinic management software

Ability to maintain confidentiality and handle sensitive client information appropriately

Willingness to assist with general clinic duties outside of reception when required