Receptionist

Step Ahead Podiatry; City Of Rockingham; On-site; AUD 40,000 - 50,000; Part time

Job summary

Step Ahead Podiatry is seeking a friendly and organized Front Desk Administrator to manage patient reception and bookings in a busy podiatry clinic. The role focuses on delivering excellent patient service and efficient administrative support.

Key tasks include greeting patients, handling calls and appointments, processing referrals and billing, and maintaining patient confidentiality. Some additional Monday–Wednesday shifts may be required for cover.

Qualifications

• Strong customer-service focus.
• Reliable, organised and with a strong work ethic.
• Confident using computers and learning practice-management systems.
• Able to manage time effectively in a busy environment.
• Can work independently and use initiative, while also being a team player.
• Friendly, positive and professional and well presented.
• Understands patient confidentiality.

Responsibilities

• Greeting patients and providing friendly, professional customer service.
• Answering phones and managing appointments.
• Processing incoming and outgoing correspondence.
• Responding to patient enquiries and following matters through as required.
• Patient billing, payments and cash handling.
• Processing referrals.
• Scanning and filing medical correspondence accurately.
• Liaising with patients, practitioners and other healthcare providers.
• General reception and administrative duties.

Skills

Customer service

Organised

Time management

Team player

Professional

Tools

Practice-management systems

HICAPS

Computers

Job description

This is a busy front-desk role within a well-established podiatry clinic and would suit someone who is confident managing multiple tasks, enjoys working with people and takes pride in providing excellent patient service. The regular roster for this position is Thursday and Friday, 8:00am–5:00pm.

Key responsibilities

• Greeting patients and providing friendly, professional customer service
• Answering phones and managing appointments
• Processing incoming and outgoing correspondence
• Responding to patient enquiries and following matters through as required
• Patient billing, payments and cash handling
• Processing referrals
• Scanning and filing medical correspondence accurately
• Liaising with patients, practitioners and other healthcare providers
• General reception and administrative duties

About you

• Has a strong customer-service focus
• Is reliable, organised and has a strong work ethic
• Is confident using computers and learning practice-management systems
• Can manage their time effectively in a busy environment
• Can work independently and use initiative, while also being a team player
• Is friendly, positive and professional
• Is well presented
• Understands the importance of patient confidentiality
• Can build rapport with patients and practitioners
• Is available and willing to work additional Monday–Wednesday shifts when required for sick and holiday cover
• Previous experience in medical reception, front-desk administration and HICAPS would be highly regarded

About us

Step Ahead Podiatry is a friendly, established podiatry clinic with a small team.

Junior Administrator - No Experience Needed