admin/reception Medical Field

My Podiatrist; City of Melbourne; On-site; AUD 50,000 - 69,000; Full time

Job summary

My Podiatrist is seeking a key team leader for our Melbourne clinics, based at the Mill Park main office with flexibility to assist across City, Coolaroo and South Morang locations. The role covers invoicing, accounts receivable and healthcare administration, with duties including appointment bookings, patient inquiries and end-of-day balancing.

We require experience in medical administration, strong computer literacy, Medicare/HICAPS billing, and excellent customer service.

Qualifications

• Must have previous experience as Medical/Allied Health Receptionist or accounts receivable/finance control skills with qualifications favourable.
• High level of computer literacy with experience in appointment booking and online purchasing orders.
• Experience with Medicare Billing and HICAPS essential.
• Knowledge of TAC, W/Cover & NDIS/SWEP billing favourable.
• Balance end of day and invoicing knowledge; some bookkeeping skills preferred.
• Excellent telephone manner and customer service skills and recall follow up.
• Attention to detail with strong organisation and time management.
• Fluent English and excellent personal presentation.

Responsibilities

• Creating a friendly and enjoyable environment for patients and staff.
• Making appointment bookings and taking payments for appointments; End of day balancing, invoicing and collections.
• Managing government agencies and grants where applicable.
• Professionally handle customer enquiries face to face and via telephone/email.
• Develop and maintain knowledge of all in-house systems.
• Maintain excellent communication with patients and practitioners.
• Retail software knowledge is a plus; apply if you have it.

Skills

Customer service

Accounts receivable

Invoicing

Appointment booking

Medicare Billing

HICAPS

Data entry

Communication

Education

Medical administration qualifications

Bookkeeping qualifications

Tools

Microsoft Office

Practice management software

Job description

We are an established Podiatry clinic with multiple locations across Melbourne. Adhered to infection control protocols.

We are seeking a key team leader who is highly motivated, reliable, honest and enthusiastic with exceptional customer service skills and healthcare administration experience to join our team.

Full or Part Time positionfor our main office located in Mill Park, with flexibility to attend other operating clinics in City, Coolaroo and South Morang. Required to work within our operating hours Monday to Saturday from 8am to 7pm. Flexibility would also suit university student also.

This key person will control all clinics invoicing of services rendered. Understanding of invoicing/billing and some of the health systems would be favourable. Medical Administration with PA/friendly qualities, also be required with staff/patients, andFrontdesk. Role can upgrade to greater responsiblities & pay.

This important role will assist Allied Health Practitionersand their patient time management and any specific requirements, with patient enqueries. In Northern suburbs with flexible times & able to also work accross different clinics prefarable.

Experience/Requirements-

Must have previous experience as Medical/Allied Health Receptionist or accounts receivable/finance control skillswith qualifications favourable.

High level of computer literacy is essential with experience in appointment booking & online purchasing orders.

Experience with Medicare Billing and HICAPS essential. Knowledge of TAC, W/Cover & NDIS/SWEP billing favourable

Must be able to balance end of day and invoicing knowledge, some booking keeping skills preferred.

Excellent telephone manner and customer service skills and recall follow up.

Attention to detail with strong organisation,time management skills & communicator.

High levels of motivation and enthusiasm with the ability to work unsupervised & able to set your owngoals.

Must have good interpersonal skillswith willingness to learn and adapt to the role requirements and fluent English. Excellent personal presentation essential.

Duties & Responsibilities:

Creating a friendly and enjoyable environment for patients and staff

Making appointment bookings and taking payments for appointments, End of day Balancing, invoicing and Collections. Managing govt agencies and grants.

Professionally handle customer enquiries face to face and via telephone/email.

Develop and maintain sufficient knowledge of all in house systems

Maintain excellent communication levels with patients and practitioners

In addition if you have skills & software knowledge in Retail please apply

Salary package 50-69k + superannuation-pro rata. Long term position with salary & position growth. Training provided.