Podiatry Front Desk Coordinator

Step Ahead Podiatry; City Of Rockingham; Sur place; AUD 40 000 - 50 000; Temps partiel

Résumé du poste

Step Ahead Podiatry is seeking a friendly and organized Front Desk Administrator to manage patient reception and bookings in a busy podiatry clinic. The role focuses on delivering excellent patient service and efficient administrative support.

Key tasks include greeting patients, handling calls and appointments, processing referrals and billing, and maintaining patient confidentiality. Some additional Monday–Wednesday shifts may be required for cover.

Qualifications

• Strong customer-service focus.
• Reliable, organised and with a strong work ethic.
• Confident using computers and learning practice-management systems.
• Able to manage time effectively in a busy environment.
• Can work independently and use initiative, while also being a team player.
• Friendly, positive and professional and well presented.
• Understands patient confidentiality.

Responsabilités

• Greeting patients and providing friendly, professional customer service.
• Answering phones and managing appointments.
• Processing incoming and outgoing correspondence.
• Responding to patient enquiries and following matters through as required.
• Patient billing, payments and cash handling.
• Processing referrals.
• Scanning and filing medical correspondence accurately.
• Liaising with patients, practitioners and other healthcare providers.
• General reception and administrative duties.

Connaissances

Customer service

Organised

Time management

Team player

Professional

Outils

Practice-management systems

HICAPS

Computers

Description du poste

Step Ahead Podiatry is seeking a friendly and organized Front Desk Administrator to manage patient reception and bookings in a busy podiatry clinic. The role focuses on delivering excellent patient service and efficient administrative support.

Key tasks include greeting patients, handling calls and appointments, processing referrals and billing, and maintaining patient confidentiality. Some additional Monday–Wednesday shifts may be required for cover.