Receptionist / Administration

Maclean Podiatry Centre; Maclean; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

On-the-job training

Supportive team environment

Job summary

Maclean Podiatry Centre is seeking a friendly reception/administration assistant for a permanent part-time role, 3–4 days per week. You’ll work with podiatrists and the admin team to keep the day-to-day operations running smoothly. Key tasks include welcoming patients, handling calls, scheduling, records management in PracSuite, and processing payments.

Flexibility with days and hours is available for the right person; training and support are provided in a small, professional allied-health team.

Qualifications

• Front-facing patient service experience is preferred.
• Strong communication and organisational skills required.
• Comfort with learning new software and multitasking in a busy clinic environment.

Responsibilities

• Welcoming and assisting patients in a professional, friendly manner.
• Managing calls and patient enquiries.
• Scheduling appointments and handling confirmations, cancellations and changes.
• Maintaining patient records in PracSuite.
• Managing referrals and correspondence with other professionals.
• Processing payments and daily reconciliation.
• General administration and office organisation.

Skills

Customer service

Telephone handling

Scheduling

Records management

Cash handling

Education

None specified

Tools

PracSuite

Job description

This is a permanent part-time position, approximately 3–4 days per week. The exact days and hours will be discussed with the successful applicant, with some flexibility available for the right person.

You will work closely with our podiatrists and the administration team and become an integral part of the day-to-day operation of the practice. The reception team is the first point of contact for patients and plays an important role in ensuring the practice runs smoothly each day.

Key responsibilities

• Welcoming and assisting patients in a professional, friendly and courteous manner
• Managing incoming telephone calls and patient enquiries
• Scheduling appointments and managing appointment confirmations, cancellations and changes
• Maintaining accurate and up-to-date patient records using PracSuite practice management software
• Managing incoming patient referrals and ensuring they are appropriately processed
• Managing correspondence and sending reports to referring specialists, doctors, physiotherapists and other allied-health professionals
• Processing patient payments and completing daily financial reconciliation
• General administration, filing, scanning, data entry and office organisation
• Assisting with the day-to-day organisation and smooth running of the practice
• Maintaining reception, treatment rooms and general practice areas to a high standard

About you

• Warm, approachable and genuinely enjoys helping people
• Professional, reliable and well presented
• An excellent communicator with a confident and polite telephone manner
• Highly organised with exceptional attention to detail
• Able to multitask and prioritise effectively in a busy environment
• A fast learner who is comfortable learning new systems and processes
• Confident using computers and willing to learn new software
• Able to work independently while also being a positive and supportive team member
• Proactive and capable of identifying problems and finding practical solutions
• Discreet and committed to maintaining patient confidentiality

About us

Maclean Podiatry Centre is an established local allied-health practice providing professional podiatry services to our community. We are a small, experienced team and place a strong emphasis on genuine patient care, professionalism, teamwork, reliability and attention to detail. Our reception team is an important part of the patient experience and the successful applicant will have the opportunity to become a valued and trusted member of our practice.

• Approximately 3–4 days per week
• Flexibility around days and hours for the right applicant
• A varied role within an established allied-health practice
• A friendly and professional team environment
• Comprehensive on-the-job training and support
• Opportunity to develop a broad range of medical administration and practice-management skills

If you are an organised, capable and genuinely people-focused person who would enjoy being an important part of a busy allied-health practice, we would love to hear from you.