Entry Level Reception & Business Administration Officer (Grads welcome to apply)

Berwick Podiatry; Melbourne; Vor Ort; AUD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Salary incl. super

Zusammenfassung

Berwick Podiatry Group in Berwick, VIC, is seeking an Entry Level Reception & Business Administration Officer. This full-time role combines patient-facing reception with behind-the-scenes administration to support clinic and home visit podiatry services. Salary package: $65,000 per annum inclusive of superannuation.

You’ll welcome patients, handle bookings, support invoicing, and help grow referrals and business operations. Graduates are welcome to apply.

Qualifikationen

• Experience in administration, reception, customer service or business support is advantageous but not essential.
• Business development experience or interest is valued, but not essential.
• A degree in business, management or related field would be advantageous, but not essential.
• Medical or allied health administration experience with PracSuite would be an advantage.

Aufgaben

• Greet and assist patients in a friendly, professional manner.
• Answer calls and respond to email enquiries promptly and accurately.
• Book, confirm and reschedule appointments across clinic and home visit services.
• Process payments and maintain accurate patient information.
• Monitor shared inboxes and coordinate referrals and paperwork.
• Support diary management and coordination of service schedules.
• Identify opportunities to improve workflows and patient experience.

Kenntnisse

Reception

Administration

Customer service

Business development

Office software

Tools

PracSuite

Jobbeschreibung

Entry Level Reception & Business Administration Officer (Grads welcome to apply)

Berwick Podiatry Group | Full-Time | Berwick, VIC
Salary package: $65,000 per annum inclusive of superannuation

Are you organised, commercially minded and someone who takes ownership? Build your career with a growing healthcare practice.

Berwick Podiatry Group is seeking a capable, proactive team member to support our reception, office administration and business development activities.

Our practice provides in-clinic and home visit podiatry services. Behind every appointment is a team coordinating bookings, answering enquiries, communicating with care providers and making sure the details are right.

We’re looking for someone who enjoys this responsibility, follows through on commitments and wants to understand how a successful practice operates. You’ll bring a welcoming approach to patients, sound judgement and a willingness to learn.

Berwick Podiatry Group | Full-Time | Berwick, VIC
Salary package: $65,000 per annum inclusive of superannuation

Are you organised, commercially minded and someone who takes ownership? Build your career with a growing healthcare practice.

Berwick Podiatry Group is seeking a capable, proactive team member to support our reception, office administration and business development activities.

Our practice provides in-clinic and home visit podiatry services. Behind every appointment is a team coordinating bookings, answering enquiries, communicating with care providers and making sure the details are right.

We’re looking for someone who enjoys this responsibility, follows through on commitments and wants to understand how a successful practice operates. You’ll bring a welcoming approach to patients, sound judgement and a willingness to learn.

About the role

This full-time position combines patient-facing reception with administration behind the scenes. You’ll help keep our clinic and home visit services organised while identifying opportunities to improve our processes, strengthen referral relationships and support business growth.

Reception and administration are core responsibilities of this position. As your knowledge and capability develop, there is potential to take on broader operational responsibilities and progress towards a Practice Manager role.

Your responsibilities

Reception and patient service

• Welcome patients and provide friendly, professional assistance.

• Answer calls and respond to email enquiries promptly and accurately.

• Book, confirm and reschedule appointments across clinic and home visit services.

• Communicate clearly with patients, families, practitioners and care providers.

• Process payments and maintain accurate patient information.

Office administration and coordination

• Monitor shared inboxes, prioritise requests and follow enquiries through to completion.

• Process referrals and coordinate the information needed for appointments.

• Assist with invoices, billing enquiries and outstanding account follow-ups.

• Coordinate reports, quotes, funding approvals and related paperwork.

• Support footwear orders, deliveries, returns and fitting arrangements.

• Keep records, task lists and administrative systems accurate and up to date.

Diary management and business support

• Monitor practitioner diaries, identify gaps and proactively follow up booking opportunities.

• Help coordinate efficient home visit schedules.

• Support communication and follow-ups with referrers, case managers and care organisations.

• Assist with outreach, service information and other business development activities.

• Identify practical ways to improve workflows and the patient experience.

• Track assigned tasks and provide clear updates on progress, outcomes and anything requiring attention.

Who we’re looking for

You’re someone who:

• Takes ownership: accepts responsibility for their work and follows tasks through.

• Shows initiative: notices what needs attention and takes appropriate action.

• Is accountable: meets deadlines, communicates early when something is delayed and addresses errors constructively.

• Thinks clearly: prioritises competing tasks and uses good judgement when the office is busy.

• Communicates professionally: writes clear emails and builds positive relationships over the phone and in person.

• Works accurately: pays attention to bookings, billing, records and correspondence.

• Understands service and growth: recognises that timely responses, reliable follow-up and well-managed diaries contribute to a successful practice.

• Wants to develop: welcomes feedback, learns new systems and contributes ideas.

• Supports the team: works collaboratively while managing their own responsibilities independently.

Experience and qualifications

• Experience in administration, reception, customer service or business support is highly regarded, but is not essential.

• Business development experience, or a strong interest and willingness to learn, is highly valued, but is not essential.

• A degree or qualification in business, business development, management or a related field would be advantageous, but is not essential.

• Medical or allied health administration experience and familiarity with PracSuite would be an advantage.

• Confidence using email, calendars, spreadsheets and office software is important.

What we offer

• A varied full-time role within a growing allied health practice.

• Exposure to patient services, business administration, referral relationships and practice operations.

• Opportunities to contribute ideas and take on greater responsibility.

• Potential progression towards Practice Manager, based on performance, demonstrated capability and business needs.

• A salary package of $65,000 per annum inclusive of superannuation.