Senior Receptionist

Healthia; Newcastle-Maitland; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Health discounts (Healthia Employee)

Fitness Passport access

Professional development

Résumé du poste

My FootDr Charlestown is seeking a friendly and experienced Senior Receptionist to join our podiatry team on a part-time basis (minimum 30 hours per week). You will be the welcoming face, blending administrative duties with retail support and patient care.

Key duties include managing bookings, delivering exceptional patient experiences, and mentoring junior staff while maintaining clinic hygiene and records. Training and career growth opportunities are available within Healthia Group.

Qualifications

• 1–2 years medical reception experience required.
• Healthcare experience highly regarded.

Responsabilités

• Create a warm, welcoming environment and deliver an exceptional patient experience.
• Manage patient bookings, cancellations and follow-ups to ensure efficient clinic flow.
• Provide expert footwear fitting and sales advice tailored to each patient’s needs.
• Maintain hygiene standards by ensuring podiatry instruments are sterilised and maintained.
• Support podiatrists and manage patient records, billing, payments and general administration.
• Supervise and mentor junior receptionists to ensure consistent service delivery.

Connaissances

Medical reception

Customer service

Scheduling & bookings

Footwear fitting sales

Nookal (desirable)

Microsoft Office

Outils

Nookal

Microsoft Office

Description du poste

Join Our Team as Our Valued Senior Receptionist at My FootDr Charlestown!

Are you passionate about delivering exceptional customer service and being the welcoming face of a dynamic healthcare team? My FootDr Charlestown is seeking an experienced and reliable Senior Receptionist to join our vibrant clinic.

What's In It For You?

Enjoy Healthia Group Employee Discounts – up to 30% off all services, including Pilates, strength classes and physiotherapy!

Gain entry to a range of gyms, swimming pools, and health centres across Australia at discounted rates for you and your family with Fitness Passport.

Receive comprehensive training, with opportunities for professional development and career growth.

Join a friendly, supportive and passionate team that values collaboration and your success.

Enjoy a competitive hourly rate and additional perks (remuneration is aligned with the Health Professionals and Support Services Award and will be tailored to recognise your specific skills and experience level).

The Opportunity

My FootDr Charlestown is seeking a friendly and experienced Senior Receptionist to join our Podiatry team on a part-time basis (minimum 30 hours per week). This role is ideal for a proactive, reliable team player who enjoys variety and takes pride in supporting patients, podiatrists and smooth clinic operations.

As our valued Senior Receptionist, you’ll be the clinic's welcoming face, combining your administrative expertise with retail and sales support.

Your key responsibilities will include, but not be limited to:

Create a warm, welcoming environment and deliver an exceptional patient experience.

Manage patient bookings, cancellations and follow-ups to ensure efficient clinic flow.

Provide expert footwear fitting and sales advice tailored to each patient’s needs.

Maintain hygiene standards by ensuring podiatry instruments are correctly sterilised and maintained.

Support podiatrists and manage patient records, billing, payments, and general administration.

Supervise and mentor junior receptionists, supporting workflow and consistent service delivery.

What We're Looking For

We’re looking for someone who thrives in a dynamic, fast-paced team environment and is confident meeting deadlines and achieving team goals. The ideal candidate will have 1–2 years’ medical reception experience, with healthcare experience highly regarded. Experience mentoring junior staff and footwear fitting and sales will be advantageous.

You’ll be organised, able to manage multiple priorities, and work effectively both independently and as part of a team. Strong communication skills, a professional phone manner, and knowledge of medical terminology and/or health insurance are essential, along with proficiency in Microsoft Office and clinical booking systems. Nookal experience is highly desirable.

About Us

We believe better health leads to better lives. Through education, mentorship, innovative technology and career pathways, we support our people to deliver exceptional outcomes for patients and grow their careers.

My FootDr is proudly part of the Healthia Group, connecting you with a supportive network of Allied Health Practitioners and Support Services across 400+ clinics throughout Australia and New Zealand.

Ready to be Part of Something Bigger?

If you are a motivated individual who thrives in a fast-paced environment and enjoys working as part of a team, we would love to hear from you!

To learn more about us, please feel free to visit us at www.myfootdr.com.au.