Receptionist

CoopAir Heating and Cooling; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Full training and ongoing support

Stable, long-term position

Friendly and supportive team环境

Opportunity to develop skills in a 성장한

Job summary

CoopAir Heating and Cooling in Bayswater, VIC is seeking a Receptionist to be the first point of contact for customers. The role supports technicians and the office, providing proactive administration to keep daily operations smooth.

The successful candidate will be organized, proactive and enjoy helping customers in a busy environment. You will handle calls, emails, and work orders, scheduling and coordinating with technicians to ensure timely service, repairs and installations while

Qualifications

• Excellent and confident phone manner.
• Exceptional customer service.
• Excellent attention to detail.

Responsibilities

• Answering and managing incoming phone calls.
• Providing friendly, professional customer service.
• Responding to customer enquiries and emails.
• Receiving and processing work orders from customers and property managers.
• Scheduling work orders and jobs with technicians.
• Scheduling technicians for service, repair and installation jobs.
• Communicating with technicians to keep schedules running smoothly.
• Keeping customer and job information accurate and up to date.
• Assisting with general administration and office tasks.
• Supporting other office team members as needed.

Skills

Phone etiquette

Customer service

Organised

Proactive

Team player

Job description

CoopAir Heating and Cooling – Bayswater VIC

Coop Group – Bayswater, VIC
Full-time | Monday to Friday | 8:00am – 4:30pm

About the Role

Coop Group is a growing heating and air conditioning business based in Bayswater, and we are looking for a Receptionist to join our team.

This is an important role within our business, as the Receptionist is the first point of contact for our customers. We want every customer to have a great experience from their very first interaction with us, so having an excellent customer service approach and confident, professional phone manner is essential.

You will also play an important part in keeping our technicians and office running smoothly. This is a busy role where there is always something to do, and we are looking for someone who is proactive, organised and willing to jump in and help wherever needed.

Key Responsibilities

• Answering and managing incoming phone calls
• Providing friendly, professional and helpful customer service
• Responding to customer enquiries and incoming emails
• Receiving and processing work orders emailed through from customers and property managers
• Scheduling work orders and jobs with technicians accordingly
• Scheduling technicians for service, repair and installation jobs
• Communicating with technicians throughout the day to ensure their schedules run smoothly
• Keeping customer and job information accurate and up to date
• Assisting with general administration and office tasks
• Supporting other members of the office team when required
• Identifying tasks that need to be completed and taking initiative without always needing to be asked
• Helping ensure the day-to-day operations of the business run efficiently

About You

We are looking for someone who:

• Has an excellent and confident phone manner
• Understands the importance of making a great first impression
• Provides exceptional customer service
• Is friendly, approachable and professional
• Has excellent attention to detail
• Is highly organised and able to manage multiple tasks
• Is proactive and takes initiative
• Can work efficiently in a busy environment
• Is confident communicating with customers and technicians
• Is reliable, punctual and willing to learn
• Is a team player who is happy to help others when needed
• Doesn't need to constantly told what needs to be done
• Takes pride in their work and wants to contribute to the overall success of the team

What We Offer

• Full training and ongoing support
• Stable, long-term position
• Friendly and supportive team environment
• Opportunity to develop your skills within a growing business

No Experience Required

What matters most to us is finding someone who has the right attitude and work ethic — someone who is organised, proactive, enjoys helping people and wants to be part of a team.

If you're someone who likes to stay busy, enjoys working with people and takes pride in keeping things organised and running smoothly, we'd love to hear from you!