Front Desk & Scheduling Coordinator

CoopAir Heating and Cooling; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Full training and ongoing support

Stable, long-term position

Friendly and supportive team环境

Opportunity to develop skills in a 성장한

Job summary

CoopAir Heating and Cooling in Bayswater, VIC is seeking a Receptionist to be the first point of contact for customers. The role supports technicians and the office, providing proactive administration to keep daily operations smooth.

The successful candidate will be organized, proactive and enjoy helping customers in a busy environment. You will handle calls, emails, and work orders, scheduling and coordinating with technicians to ensure timely service, repairs and installations while

Qualifications

• Excellent and confident phone manner.
• Exceptional customer service.
• Excellent attention to detail.

Responsibilities

• Answering and managing incoming phone calls.
• Providing friendly, professional customer service.
• Responding to customer enquiries and emails.
• Receiving and processing work orders from customers and property managers.
• Scheduling work orders and jobs with technicians.
• Scheduling technicians for service, repair and installation jobs.
• Communicating with technicians to keep schedules running smoothly.
• Keeping customer and job information accurate and up to date.
• Assisting with general administration and office tasks.
• Supporting other office team members as needed.

Skills

Phone etiquette

Customer service

Organised

Proactive

Team player

Job description

CoopAir Heating and Cooling in Bayswater, VIC is seeking a Receptionist to be the first point of contact for customers. The role supports technicians and the office, providing proactive administration to keep daily operations smooth.

The successful candidate will be organized, proactive and enjoy helping customers in a busy environment. You will handle calls, emails, and work orders, scheduling and coordinating with technicians to ensure timely service, repairs and installations while