Receptionist

Vine Apartments South Brisbane; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Vine Apartments South Brisbane is seeking a motivated Front Desk Receptionist to deliver welcoming guest experiences, manage check-ins/outs, handle enquiries, and coordinate with housekeeping for apartment readiness. You will also drive reservations and assist with promotions to boost occupancy.

Ideal candidates have reception, customer service or hospitality experience, strong communication, and solid computer skills. Weekend availability and a professional presentation are essential.

Qualifications

• Prev experience in reception, customer service, hospitality or accommodation is preferred.
• Excellent verbal and written communication skills.
• Friendly, professional and confident telephone manner.
• Strong customer service skills with the ability to handle complaints.
• Good organisational skills and attention to detail.
• Ability to work independently as well as in a team.
• Basic computer skills and confidence using email, booking systems and office software.

Responsibilities

• Welcome guests and visitors in a friendly and professional manner.
• Manage guest check-in and check-out procedures.
• Assist guests with enquiries and information about the property and area.
• Coordinate with housekeeping to ensure apartment readiness.
• Answer calls and respond to emails and online enquiries; maintain guest records.

Skills

Reception experience

Customer service

Hospitality

Telephone manner

Organisational skills

Attention to detail

Email & booking systems

Punctual & reliable

Rostered weekend work

Education

High school diploma or equivalent

Tools

Booking systems

Office software

Email

Job description

Vine Apartments South Brisbane – South Brisbane QLD

Front Desk Receptionist

About Vine Apartments

Vine Apartments is a residential apartment complex offering both long-term and short-term accommodation in the heart of South Brisbane. We pride ourselves on providing friendly, professional and personalised service to our guests, ensuring a welcoming and enjoyable stay.

We are seeking a motivated, well-presented and customer-focused Front Desk Receptionist to join our team. This is a hands‑on, varied role suited to someone who enjoys interacting with people, has strong organisational skills and takes pride in delivering excellent guest experiences.

Key Responsibilities

1. Front Desk & Guest Services

• Welcome guests and visitors in a friendly and professional manner.
• Manage guest check‑in and check‑out procedures.
• Assist guests with enquiries, requests and general information about the property and surrounding area.
• Ensure the reception area is clean, organised and presentable at all times.
• Provide attentive and personalised service throughout the guest's stay.

2. Reservations & Revenue Generation

• Respond promptly to booking enquiries via email, telephone and online channels.
• Process reservations, amendments and cancellations.
• Proactively generate bookings and identify opportunities to increase occupancy and revenue.
• Promote Vine Apartments through various marketing and promotional activities.
• Assist with special offers, promotional campaigns and strategies to attract new guests and encourage repeat bookings.
• Maintain accurate reservation records and booking information.

3. Guest Relations & Complaint Resolution

• Handle guest complaints and concerns professionally, promptly and effectively.
• Take ownership of guest issues and follow through to ensure satisfactory resolutions.
• Maintain positive relationships with guests and encourage repeat business and positive reviews.
• Escalate complex issues to management when required.

4. Housekeeping & Maintenance Coordination

• Liaise with housekeeping staff to coordinate room cleaning, servicing and apartment readiness.
• Monitor room status and ensure apartments are prepared before guest arrivals.
• Report maintenance issues and coordinate follow‑up repairs with relevant contractors or management.
• Follow up on outstanding maintenance matters to ensure they are resolved in a timely manner.

5. Administration & General Office Duties

• Answer incoming telephone calls and respond to emails and online enquiries.
• Complete general administrative tasks, filing and data entry.
• Maintain accurate guest records, booking details and operational documentation.
• Assist with daily reception operations and other duties as reasonably required.

Selection Criteria

Essential:

• Previous experience in reception, customer service, hospitality or accommodation is preferred.
• Excellent verbal and written communication skills.
• Friendly, professional and confident telephone manner.
• Strong customer service skills with the ability to handle complaints and challenging situations.
• Good organisational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Basic computer skills and confidence using email, booking systems and office software.
• Reliable, punctual and well‑presented.
• Availability to work weekends and public holidays as part of a roster.

Desirable:

• Experience in hotel, serviced apartment or property management operations.
• Experience with reservation systems and online booking platforms.
• Sales, marketing or business development experience.
• Ability to identify opportunities to generate bookings and improve business performance.

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