Guest Service Agent

Gabba Central Apartments; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Job summary

Gabba Central Apartments invites a motivated, hands-on Part-time Front Office Guest Services Agent to join our busy apartment hotel near The Gabba. You will support day-to-day Front Office operations, assist guests and coordinate with Housekeeping to ensure exceptional service.

Ideal candidates will have hotel reception experience, a genuine passion for hospitality, and the ability to work mornings to afternoons, including weekends and public holidays as required by business demand.

Qualifications

• Experience in hotel Front Office operations and guest services.
• Strong customer service orientation with a friendly and professional demeanor.
• Excellent written and verbal communication; able to liaise with all hotel departments.
• Able to work independently and as part of a team.
• Familiarity with RMS or Strata systems preferred but not required.

Responsibilities

• Assist in Front Office daily operations.
• Answer guest inquiries via phone, email, or in person and handle reservations and recommendations.
• Assist with guest arrivals and departures, following check-in/check-out procedures.
• Aim to achieve guest satisfaction targets and deliver high service standards.
• Liaise with Housekeeping and Maintenance daily.
• Ensure public areas are clean and well presented.

Skills

Front Office experience

Guest service

Communication skills

Team player

Independence

Tools

RMS

Strata

Job description

Gabba Central Apartments is a busy apartment hotel, located next to The Gabba and a short walk from Southbank entertainment district including QPAC, the Brisbane Convention Centre and some of the best restaurants, cafes and bars in Brisbane.

We are currently seeking a motivated and hands on part-time Front Office Guest Services Agent to join our team.

In this role, you will be responsible for assisting in the day-to-day Front Office operations, liaising with Housekeeping, and ensuring the delivery of excellent service standards.

Key responsibilities of this role include:

• Assisting in the Front Office daily operations
• Assisting with guest enquiries via phone, email, or in person and making reservations and recommendations
• Assisting with guest arrivals and departures, following set check-in / check-out procedures
• Achieving guest satisfaction targets and exhibiting excellent customer service
• Liaising with Housekeeping and Maintenance on a daily basis
• Ensure public areas are clean and well presented with regular monitoring.

To be successful in this role you will have proven strong performance in hotel reception and customer service, as well as the following skills:

• Proven experience in similar positions within a hotel Front Office environment
• Self-motivated and a genuine passion for hospitality and customer service
• Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services
• Excellent communication skills and the ability to work closely with all hotel departments
• Friendly, outgoing personality and a high standard of personal presentation
• The ability to act without prior authority in all matters concerning the safety, security and well‑being of all hotel guests, patrons, and staff in the absence of management
• The ability to work independently and as part of a team environment
• Experience with RMS and Strata hotels is desired, but not essential.

Further to this experience, to be successful in this role, you will be available to work varied shifts from mornings to afternoons, including weekends and public holidays, as per our business demands.

This is a highly rewarding, sought after role offering the opportunity to work with industry professionals, a close-knit team, at a well-established property.