Guest Service Agent - Hotel Receptionist

Courtyard by Marriott; Brisbane; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted accommodation at Marriott

Training and development opportunities

Complimentary car parking

Job summary

Courtyard by Marriott Brisbane Southbank seeks a friendly Guest Service Agent to deliver professional service to guests, respond to inquiries, and handle requests with attentiveness and timeliness.

You will be an ambassador for the hotel and support operations with accurate guest records, efficient check-in/out, and smooth collaboration with other departments. Added extras include discounted stays, training, and complimentary parking.

Qualifications

• Experience in hospitality or customer service is preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed and friendly during peak periods.

Responsibilities

• Handle check-in/check-out and payment procedures.
• Maintain accurate guest information and profiles.
• Assist guests with requests, information, transportation, tickets, and reservations.
• Answer calls promptly and route requests to the appropriate departments.
• Resolve guest complaints in a timely and professional manner.
• Maintain up-to-date guest history and records.
• Process mail, messages and deliveries accurately.

Skills

Guest service

Multitasking

Attention to detail

Problem solving

Tools

Opera

Job description

Courtyard by Marriott Brisbane Southbank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

Key Responsibilities

• Completing check-in, check-out and cash / payment procedures.
• Maintaining accurate information and records including the correct guest details and linking guest profiles.
• Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
• Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
• Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
• Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
• Processing guest mail, messages and deliveries in an accurate and timely fashion.
• You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.

About you

• Great personality and ability to exceed guest expectations
• Strong attention to detail
• Problem solving skills, innovative thinking and can-do attitude
• Ability to multi-task and work closely with other hotel departments

Added Extras

• Discounted accommodation at Marriott International worldwide
• Training and development opportunities
• Complimentary car parking