Front Desk Receptionist - Serviced Apartments

Toowong Central Motel Apartments; Brisbane; Sur place; AUD 34 000 - 44 000; Temps partiel

Résumé du poste

Toowong Central Motel Apartments in Brisbane seeks a Front Desk Receptionist for serviced apartments. This hands-on role suits someone who enjoys guest interaction, is well organised, and confident working independently.

You will work approximately 3 shifts per week with some weekend availability, and full training is provided. Responsibilities include guest check-in/out, handling bookings via phone, email and online channels, taking reservations and assisting guests with enquiries, processing

Qualifications

• Friendly, professional and confident with guests.
• Fluent English communication in person and over the phone.
• Reliable, punctual and able to work independently.
• Organised, with strong prioritisation and attention to detail.
• Experience in hotel, motel, serviced apartment or front office is preferred.

Responsabilités

• Check-in and check-out guests and manage front desk operations.
• Handle phone, email, and online booking enquiries.
• Take reservations and assist guests with enquiries.
• Process payments, invoices and basic administrative tasks.
• Coordinate with housekeeping and maintenance when needed.
• Respond to guest requests and resolve day-to-day issues.
• Follow property procedures and maintain a professional reception area.
• Assist with room checks and light cleaning tasks.

Connaissances

Guest service

Communication

Organisation

Reliability

Independent work

Outils

Reservations software

Description du poste

Front Desk Receptionist - Serviced Apartments

This is a hands-on role suited to someone who enjoys dealing with guests, is organised and confident working independently, and takes pride in keeping front desk operations running smoothly. You will work approximately 3 shifts per week with some weekend availability required, in a serviced apartment environment at a convenient Toowong location, close to train, bus and Toowong Village. Full training is provided.

Key responsibilities

• Guest check-in and check-out
• Handling phone, email and online booking enquiries
• Taking reservations and assisting guests with booking enquiries
• Processing payments, invoices and basic administrative tasks
• Liaising with housekeeping and maintenance when required
• Responding to guest requests and resolving day-to-day issues
• Following property procedures and policies
• Maintaining a professional, organised reception area
• Assisting with room checks and some small cleaning duties

About you

• Friendly, professional and confident when dealing with guests
• Fluent and confident communicating in English, both in person and over the phone
• Reliable and punctual
• Comfortable working independently
• Organised and able to prioritise tasks
• Detail-oriented
• Calm and helpful when dealing with guest issues
• Comfortable learning new systems and procedures
• Looking for a stable, long-term role
• At least 1 year of experience in hotel, motel, serviced apartment, management rights, short-term accommodation or a similar front office role
• Currently live in Brisbane
• Have valid working rights in Australia
• Be available for a combination of weekday and weekend shifts
• Be looking for reliable, ongoing employment
• Stable part-time hours
• A small and supportive working environment
• Full training
• Exposure to reservations, guest services, administration and day-to-day accommodation operations
• Opportunity for long-term employment for the right person