Hotel Manager

PV Operations Pty Ltd; Noosa Shire; On-site; AUD 65,000 - 85,000; Full time

Job summary

Vine Hotels and Resorts in Noosaville, Noosa Shire, Australia, is seeking an experienced Front Office Supervisor/Manager to lead the front desk team and ensure exceptional guest service across the resort. You will oversee front desk operations, assist with maintenance coordination, and support owner relationships to grow the brand.

The role requires hands-on leadership, excellent communication, and strong time management.

Qualifications

• Passion for providing excellent guest service.
• Hands-on management approach.
• Ability to work a rotational roster including weekends for Front of House.
• Excellent communication skills.
• Superb time management skills.
• Experience as Front Office Supervisor/Manager for at least 12 months.
• Hold a current real estate certificate/RLA or willingness to obtain one.
• Ability to build strong relationships with stakeholders, property owners and guests.
• Desirable experience with body corporates in an MLR setting.
• Demonstrated ability to address challenges and implement service-improvement solutions.
• Willingness for on-call duties from time to time.

Responsibilities

• Lead the front desk team and ensure exceptional guest service.
• Oversee smooth front desk operations and coordination with other divisions.
• Support maintenance operations and property owner relationships.
• Assist with owner relations and guest experiences across the resort.
• Collaborate with stakeholders to uphold high service standards and problem-solving.

Skills

Guest service

Communication

Time management

Front desk operations

Team leadership

Roster management

Real estate certificate/RLA

Education

Real estate certificate / RLA

Job description

Vine Hotels and Resorts is a multi-faceted operation with Apartment Complexes and Rentals Divisions. This role offers an excellent opportunityto work cohesively with all divisions to aid in growing this quickly developing brand.

This role based in Noosaville offers a great opportunity for a front office supervisor or manager looking to continue their career growth. Leading the front desk team, you will be responsible for ensuring exceptional guest service standards, smooth front desk operation, managing maintenance operations, assisting with owner relationships and supporting the resort in manger.

To be successful for these roles you will:

Have a passion for providing excellent guest service

Be "hands on" managers

Be able to work a rotational roster including weekends for Front of House.

Have excellent communication skills

Have superb time management skills

Have had experience at a minimum of front office supervisor or front office manager level for at least 12 months

Have a positive can do attitude and willingness to take on any task

Hold a current real estate certificate/RLA or be willing to obtain one.

Create and build strong relationships with key stakeholders, property owners and guests

Past experience working with body corporates in an MLR setting is desirable

Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality

Given the wide-ranging nature of these responsibilities, proven practical experience front desk operations will be an essential prerequisite.Some on call duties may be required from time to time.