Receptionist

Discovery Workstay; Australia; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition

Employee assistance program

Internal promotions

Job summary

G’day Group’s parks across Australia is seeking a Front Office Receptionist to be the welcoming face at our park. You will handle guest check-ins, reservations, and day-to-day admin while delivering a high standard of guest service.

You should have Front Office experience in hospitality, strong communication, cash handling skills, and be flexible to work weekends and evenings. Knowledge of RMS or a similar booking system and a valid driver’s license are required.

Qualifications

• Front Office experience in hospitality.
• Deliver exceptional guest experience.
• Proficient with RMS or similar reservation system.
• Excellent communication and interpersonal skills.
• Accurate cash handling.
• Strong organizational skills and attention to detail.
• Flexibility to work weekends, holidays and evenings.
• Current driver’s license.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use booking system to make reservations and manage accounts.
• Coordinate with housekeeping to track readiness of accommodation.
• Provide guests information about property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Computer skills

Communication skills

Cash handling

Organizational skills

Positive attitude

Tools

RMS

Reservation Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities