Receptionist

G'day Group; Whitsunday Regional; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist to welcome guests at our park network. You will handle check-ins and check-outs, answer inquiries, manage reservations in the booking system, coordinate with housekeeping, and provide local information to guests.

The role requires prior front office hospitality experience, exceptional guest service, strong communication, accurate cash handling, and the ability to work weekends and evenings.

Qualifications

• Previous Front Office experience in hospitality.
• Excellent guest service orientated approach.
• Proficient with booking systems and basic computer tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Front Office experience

Guest service

Communication

Cash handling

Reservation systems

Computer skills

Weekend availability

Driver's license

Tools

RMS booking system

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service


• Processing guest check-ins and outs


• Accurately using the park booking system to make reservations and manage accounts


• Coordinate with the Housekeeping team to track readiness of accommodation


• Supply guests information regarding property and local areas of interest


• Completing the day-to-day office administration


• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry


• Passionate about delivering exceptional Guest experience


• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System


• Excellent communication and interpersonal skills.


• Ability to handle cash transactions accurately.


• Strong organizational skills and attention to detail.


• Enthusiastic and positive attitude.


• Flexibility to work weekends, public holidays, and evenings as needed.


• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.


• Discounts with our G’day Rewards Partners


• Service recognition awards


• Access to Employee Assistance Program


• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.