Receptionist

Discovery Parks; Bundaberg; On-site; AUD 34,000 - 42,000; Full time

Benefits offered by this job

Discounted accommodation at DiscoveryP

G'day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

Discovery Parks is seeking a Front Office Receptionist to welcome guests across our park network. You will handle check-ins, reservations and guest inquiries, coordinating with housekeeping and reservations teams to ensure smooth arrivals.

The role requires strong communication, cash handling, and familiarity with RMS or a comparable booking system, plus a flexible weekend/evening schedule. A valid driver’s licence is essential for site duties.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Proficient with reservation/booking systems (RMS or comparable).
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current driver’s licence essential.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office Experience

Hospitality mindset

Cash handling

Communication skills

RMS or Booking System

Organizational skills

Positive attitude

Weekend/evening availability

Driver's licence

Tools

RMS Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

Duties

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities