Receptionist

LiveHire Limited; Nagambie; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Employee discounts

Training and development opportunities

Job summary

G’day Group is seeking a Front Office Receptionist to greet guests and manage core front desk duties at our park network. You will handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth, welcoming experience in a busy hospitality environment.

Role requires RMS proficiency, strong communication, cash handling accuracy, and excellent organization. Weekend, public holiday, and evening shifts are expected to meet guest needs.

Qualifications

• Previous Front Office experience in hospitality.
• Proficient in RMS or comparable reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Willing to work weekends, public holidays, and evenings.
• Current driver's licence.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Customer service

Cash handling

Communication

Organization

Guest experience

Flexibility

Tools

RMS

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities