Receptionist

Discovery Parks; Bargara; Hybrid; AUD 42,000 - 55,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

Discovery Parks is seeking a Front Office Receptionist at one of our parks in Bargara, Queensland. You will welcome guests, check guests in and out, and manage reservations using the RMS booking system, coordinating with housekeeping and providing local information.

The role requires hospitality experience, strong communication, cash handling, and a flexible schedule including weekends and evenings. Current driver's licence is essential.

Qualifications

• Experience in hospitality front desk operations.
• Strong communication and interpersonal skills.
• Proficient with reservation systems and cash handling.
• Ability to multitask and maintain attention to detail.

Responsibilities

• Provide high standards of guest service at check-in and check-out.
• Process reservations and manage accounts using the booking system.
• Coordinate with housekeeping to track accommodation readiness.
• Share local information and assist guests with inquiries.
• Perform day-to-day office administration and maintain relations with park teams.

Skills

Front Office

Customer service

Reservation system

Cash handling

Communication

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities