Receptionist

Discovery Parks; Whitsunday Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks is seeking a Front Office Receptionist to greet guests at our Whitsunday Regional park. This role involves welcoming guests, processing check-ins/outs, and managing reservations using RMS, while coordinating with housekeeping to ensure rooms are ready.

The ideal candidate will have front office hospitality experience, excellent communication skills, and the ability to handle cash and details accurately. Weekend, public holiday, and evening availability is required.

Qualifications

• Experience in front office/hospitality roles.
• Strong communication and interpersonal skills.
• Proficiency with reservation systems and cash handling.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Provide high standard customer service at front desk.
• Process guest check-ins and check-outs accurately.
• Use RMS or similar booking system to manage reservations and accounts.
• Coordinate with housekeeping to track accommodation readiness.
• Provide guests with information about local area and property.
• Handle day-to-day office administration.
• Maintain positive relationships with park teams, residents, and guests.

Skills

Customer service

Guest experience

Cash handling

Communication

Organizational skills

Weekend/evening flexibility

Tools

RMS/Reservation Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities