Reception Services Officer

State of Victoria; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

State of Victoria is seeking a Reception Services Officer to be the first point of contact across our offices, delivering friendly, professional service to clients and the public.

You will manage telephone and counter enquiries, provide accurate information, refer complex requests to the appropriate team, and support general administrative tasks as required.

This role requires strong communication, courtesy, and the ability to handle multiple enquiries in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Deliver a high-quality telephone and reception counter service to clients, service providers and the public in a welcoming and professional manner.
• Attend enquiries by establishing purpose, assessing needs and providing the appropriate response.
• Maintain effective working relationships and liaise with staff at all levels.

Job description

THE ROLEThe Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. Additional administrative duties as may be accommodated alongside the reception functions and workload.Are youEnergised by providing excellent service?Interested in working within a vigorous and dynamic team?Do you have good communication and interpersonal skillsACCOUNTABILITIES INCLUDEAs part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.