Reception Services Officer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) in Melbourne is seeking a Reception Services Officer to make a strong first impression and assist clients, the general public and service providers with accurate information or referrals. This role supports a busy team and involves flexible administrative duties alongside reception tasks.

Applicants should be energized by delivering excellent service, enjoy working in a dynamic team, and demonstrate good communication and interpersonal

Qualifications

• Proven ability to deliver high-quality telephone and reception counter service.
• Ability to acknowledge visitors and callers and provide accurate information.
• Commitment to respecting diversity and maintaining a welcoming environment.

Responsibilities

• Deliver high-quality telephone and reception counter service to clients and visitors with a welcoming, professional manner.
• Address enquiries by identifying needs, providing appropriate information or referrals, and guiding to the right contact.
• Maintain effective relationships and liaise with staff at all levels to ensure smooth service delivery.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Job description

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Reception Services Officer is a critical position within the office because it gives the first impression of the organisation.It fulfils a crucial role inassistingclients, thegeneral publicand other service providers with the purpose of their contact and ensuring they are provided withaccurate, up to date information or referred to the right person/agency.Additionaladministrative duties as may be accommodated alongside the reception functions and workload.

Are you

• Energised by providing excellent service?
• Interested in working within a vigorous and dynamic team?
• Do you havegood communicationand interpersonal skills

ACCOUNTABILITIES INCLUDE

• As part of a team, deliver ahigh-qualitytelephone and receptioncounterservice to clients, serviceprovidersand members of the public bymaintaininga welcoming and professional manner, acknowledging all visitors and callers, respectingdiversityandresponding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach,establishingthe purpose of the visit or call, assessing the service required and providing theappropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Please open the position description to read more.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Applications close Monday 5 October 2026 at 11.59pm