Reception Services Officer

Victorian Department of Families, Fairness & Housing; Sale; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Victorian Department of Families, Fairness & Housing is seeking a professional Reception Services Officer in Sale. This role provides the first point of contact for clients, staff and visitors, delivering accurate information and guiding them to the correct program areas.

You will maintain a welcoming, professional manner, handle enquiries by assessing needs and responding promptly, and work with colleagues to ensure high-quality customer service in line with departmental values.

Qualifications

• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• Pre-employment screening will include a national police check and misconduct screening.

Responsibilities

• Deliver a high quality telephone and reception service to clients, service providers and members of the public in a welcoming and professional manner.
• Acknowledge all visitors and callers, assess the purpose of the visit or call, and provide appropriate responses.
• Maintain effective working relationships and liaise professionally with staff at all levels.

Job description

THE ROLE

The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered effectively, efficiently and in line with departmental values.

Accountabilities Include

• As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)