Client Services & Reception Specialist

Department of Families, Fairness & Housing VIC; Sale; On-site; AUD 45,000 - 65,000; Full time

Job summary

The Department of Families, Fairness & Housing VIC – Sale is seeking a Reception Services Officer to manage the front desk, greet clients and visitors, provide accurate information, and route inquiries to the correct program area in a busy government office.

You will handle telephone and in-person enquiries, maintaining a welcoming, professional manner while supporting staff and contributing to a positive customer service experience in line with departmental values.

Responsibilities

• Deliver a high-quality telephone and reception service to clients, service providers and the public while maintaining a welcoming and professional manner.
• Attend appropriately to each enquiry by assessing the service required and providing the appropriate response.
• Maintain effective working relationships and liaise professionally with all levels of staff.

Job description

The Department of Families, Fairness & Housing VIC – Sale is seeking a Reception Services Officer to manage the front desk, greet clients and visitors, provide accurate information, and route inquiries to the correct program area in a busy government office.

You will handle telephone and in-person enquiries, maintaining a welcoming, professional manner while supporting staff and contributing to a positive customer service experience in line with departmental values.