Reception Services Officer

Department of Families, Fairness & Housing VIC; Sale; On-site; AUD 45,000 - 65,000; Full time

Job summary

The Department of Families, Fairness & Housing VIC – Sale is seeking a Reception Services Officer to manage the front desk, greet clients and visitors, provide accurate information, and route inquiries to the correct program area in a busy government office.

You will handle telephone and in-person enquiries, maintaining a welcoming, professional manner while supporting staff and contributing to a positive customer service experience in line with departmental values.

Responsibilities

• Deliver a high-quality telephone and reception service to clients, service providers and the public while maintaining a welcoming and professional manner.
• Attend appropriately to each enquiry by assessing the service required and providing the appropriate response.
• Maintain effective working relationships and liaise professionally with all levels of staff.

Job description

Department of Families, Fairness & Housing VIC – Sale VIC

The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered effectively, efficiently and in line with departmental values.

ACCOUNTABILITIES INCLUDE

• As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.