Front Desk & Client Services Officer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) in Melbourne is seeking a Reception Services Officer to make a strong first impression and assist clients, the general public and service providers with accurate information or referrals. This role supports a busy team and involves flexible administrative duties alongside reception tasks.

Applicants should be energized by delivering excellent service, enjoy working in a dynamic team, and demonstrate good communication and interpersonal

Qualifications

• Proven ability to deliver high-quality telephone and reception counter service.
• Ability to acknowledge visitors and callers and provide accurate information.
• Commitment to respecting diversity and maintaining a welcoming environment.

Responsibilities

• Deliver high-quality telephone and reception counter service to clients and visitors with a welcoming, professional manner.
• Address enquiries by identifying needs, providing appropriate information or referrals, and guiding to the right contact.
• Maintain effective relationships and liaise with staff at all levels to ensure smooth service delivery.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Job description

The Department of Families, Fairness and Housing (DFFH) in Melbourne is seeking a Reception Services Officer to make a strong first impression and assist clients, the general public and service providers with accurate information or referrals. This role supports a busy team and involves flexible administrative duties alongside reception tasks.

Applicants should be energized by delivering excellent service, enjoy working in a dynamic team, and demonstrate good communication and interpersonal