Reception & Visitor Services Coordinator

State of Victoria; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

State of Victoria is seeking a Reception Services Officer to be the first point of contact across our offices, delivering friendly, professional service to clients and the public.

You will manage telephone and counter enquiries, provide accurate information, refer complex requests to the appropriate team, and support general administrative tasks as required.

This role requires strong communication, courtesy, and the ability to handle multiple enquiries in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Deliver a high-quality telephone and reception counter service to clients, service providers and the public in a welcoming and professional manner.
• Attend enquiries by establishing purpose, assessing needs and providing the appropriate response.
• Maintain effective working relationships and liaise with staff at all levels.

Job description

State of Victoria is seeking a Reception Services Officer to be the first point of contact across our offices, delivering friendly, professional service to clients and the public.

You will manage telephone and counter enquiries, provide accurate information, refer complex requests to the appropriate team, and support general administrative tasks as required.

This role requires strong communication, courtesy, and the ability to handle multiple enquiries in a fast-paced environment.