Reception & Guest Experience Associate

Australian Reptile Park; Gosford; On-site; AUD 52,000 - 66,000; Full time

Job summary

Australian Reptile Park in NSW is seeking a Receptionist / Customer Service Representative to warmly welcome guests, answer enquiries, process bookings and support retail sales. You’ll help visitors navigate the park and resolve issues with a friendly, professional approach.

Ideal candidates bring strong communication skills, basic computer skills, and a willingness to work weekends and school holidays. This on-site role offers dynamic teamwork and a chance to contribute to memorable guest

Qualifications

• Experience delivering friendly, professional customer service.
• Confident with handling sales and cash transactions.
• Proficient with POS systems and basic computer tasks.

Responsibilities

• Creating amazing guest experiences by delivering friendly, helpful and professional customer service.
• Being part of a dynamic team across customer service, administration, reception and retail sales.
• Helping visitors navigate their day by answering questions and providing information about the Park.
• Managing bookings, sales and enquiries with confidence and attention to detail.
• Keeping retail operations running smoothly through stocktakes, ordering and stock entry.
• Handling cash and transactions in line with company procedures.
• Working with our POS and computer systems, including troubleshooting issues.
• Supporting team sales targets and looking for opportunities to enhance the guest experience while driving sales.

Skills

Customer service

Sales

Cash handling

POS systems

MS Office

Teamwork

Tools

POS systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Australian Reptile Park in NSW is seeking a Receptionist / Customer Service Representative to warmly welcome guests, answer enquiries, process bookings and support retail sales. You’ll help visitors navigate the park and resolve issues with a friendly, professional approach.

Ideal candidates bring strong communication skills, basic computer skills, and a willingness to work weekends and school holidays. This on-site role offers dynamic teamwork and a chance to contribute to memorable guest