Receptionist and Customer Service Representative - Australian Reptile Park

Australian Reptile Park; Gosford; In loco; AUD 52.000 - 66.000; Tempo pieno

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Australian Reptile Park in NSW is seeking a Receptionist / Customer Service Representative to warmly welcome guests, answer enquiries, process bookings and support retail sales. You’ll help visitors navigate the park and resolve issues with a friendly, professional approach.

Ideal candidates bring strong communication skills, basic computer skills, and a willingness to work weekends and school holidays. This on-site role offers dynamic teamwork and a chance to contribute to memorable guest

Competenze

• Experience delivering friendly, professional customer service.
• Confident with handling sales and cash transactions.
• Proficient with POS systems and basic computer tasks.

Mansioni

• Creating amazing guest experiences by delivering friendly, helpful and professional customer service.
• Being part of a dynamic team across customer service, administration, reception and retail sales.
• Helping visitors navigate their day by answering questions and providing information about the Park.
• Managing bookings, sales and enquiries with confidence and attention to detail.
• Keeping retail operations running smoothly through stocktakes, ordering and stock entry.
• Handling cash and transactions in line with company procedures.
• Working with our POS and computer systems, including troubleshooting issues.
• Supporting team sales targets and looking for opportunities to enhance the guest experience while driving sales.

Conoscenze

Customer service

Sales

Cash handling

POS systems

MS Office

Teamwork

Strumenti

POS systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

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Receptionist and Customer Service Representative - Australian Reptile Park

We're Hiring!

Australian Reptile Park | Join Our Wildly Wonderful Team!

Do you love working with people, thrive in a fast-paced environment, and enjoy making someone's day? Are you a confident communicator with a passion for customer service, retail and creating unforgettable guest experiences?

Then we'd love to hear from you!

The Australian Reptile Park is on the hunt for enthusiastic, motivated and customer-focused Receptionists / Customer Service Representatives to join our incredible team!

This is no ordinary reception role! You'll be part of the action at one of Australia's most iconic wildlife attractions, helping visitors make the most of their experience from the moment they arrive. From answering enquiries and processing bookings to supporting retail sales and solving problems on the go, no two days are the same!

If you're friendly, organised, adaptable and love being part of a team that goes above and beyond, this could be the perfect opportunity for you.

What You'll Be Doing

Creating amazing guest experiences by delivering friendly, helpful and professional customer service.

Being part of a dynamic team across customer service, administration, reception and retail sales.

Helping visitors navigate their day by answering questions, resolving issues and providing information about the Park.

Managing bookings, sales and enquiries with confidence and attention to detail.

Keeping retail operations running smoothly through stocktakes, ordering and stock entry.

Handling cash and transactions in line with company procedures.

Working with our POS and computer systems, including helping troubleshoot any technical hiccups along the way.

Supporting team sales targets and looking for opportunities to enhance the guest experience while driving sales.

What We're Looking For

We're looking for someone who brings energy, enthusiasm and a genuine passion for customer service!

You'll ideally have:

A friendly, approachable and professional manner, with a well-presented appearance.

Strong computer skills, including experience with Microsoft Word, Excel, PowerPoint and POS systems.

A positive attitude, a willingness to learn and the motivation to get things done.

The ability to think on your feet, solve problems and remain calm under pressure.

Excellent communication skills and the ability to work effectively as part of a team.

A proactive approach to sales, with a drive to achieve daily team targets.

A current NSW Working with Children Check, or a willingness to obtain one.

Most importantly, we're looking for someone reliable, enthusiastic and ready to roll up their sleeves and get involved!

The Important Details

This is a role in a busy, visitor-focused environment, so flexibility is essential. Applicants must be available to work weekends, school holidays and public holidays.

If you're ready to bring your personality, skills and enthusiasm to a workplace that's anything but ordinary, we'd love to hear from you!

The Australian Reptile Park is an equal opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status.