Reception Front Office Receptionist

TFE Hotels Group; Melbourne; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Hotel stays discount

Dining discounts

Entertainment savings

Job summary

Adina Apartment Hotel Melbourne is seeking a welcoming Front Office Receptionist on a casual basis. You’ll be the first friendly face, handling guest check-ins, arrivals and inquiries with genuine hospitality to create memorable stays.

Working with the Front Office team across departments, you’ll provide local recommendations, manage reservations and ensure a seamless guest experience, while upholding TFE Hotels' exceptional standards and flexible weekend shifts.

Qualifications

• Relevant qualification in Hospitality, Tourism or Business is advantageous.
• Experience using a Hotel Property Management System (PMS) is preferred.
• Previous customer service or hospitality training is advantageous.
• Current RSA certification where required.

Responsibilities

• Welcome guests with warmth, professionalism and genuine hospitality.
• Complete guest check-in and check-out processes efficiently and accurately.
• Manage incoming calls and direct enquiries to the appropriate department.
• Coordinate reservations, room allocations and Front Office administration.
• Assist guests with arrivals, departures and concierge-style requests.
• Provide local recommendations and hotel information to enhance the guest experience.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.

Skills

Customer service

Hospitality

Communication skills

Interpersonal skills

PMS experience

Education

Hospitality/ Tourism/ Business degree

Tools

Hotel PMS

Job description

At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. We combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.

At Adina Apartment Hotel Melbourne, we're looking for a welcoming and guest-focused hospitality professional to join our Front Office team as a Casual Front Office Receptionist.

About the Role

You'll create the first impression and lasting memories that shape every guest stay. Through genuine hospitality, thoughtful service and attention to detail, you'll help every guest feel welcomed, valued and cared for from arrival to departure.

Working as part of the Front Office team, you'll build meaningful guest connections while ensuring every interaction reflects the exceptional experiences our hotels are known for.

No two days are the same. From check-ins and guest enquiries to local recommendations and problem solving, you'll play an important role in creating memorable experiences for every guest.

What You'll Be Doing

• Welcome guests with warmth, professionalism and genuine hospitality.
• Complete guest check-in and check-out processes efficiently and accurately.
• Manage incoming calls and direct enquiries to the appropriate department.
• Coordinate reservations, room allocations and Front Office administration.
• Assist guests with arrivals, departures and concierge-style requests.
• Provide local recommendations and hotel information to enhance the guest experience.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.

About You

You love working with people and genuinely enjoy helping others. You're calm under pressure, bring positive energy to every shift and take pride in delivering exceptional customer service.

Skills & Experience

• Previous experience in customer service, hospitality or a Front Office environment preferred.
• Excellent communication and interpersonal skills.
• Professional presentation and a guest-focused approach.
• Confidence using computer systems and learning new technology.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities while maintaining exceptional service standards.
• Experience with a Hotel Property Management System (PMS) is advantageous.
• Availability to work a flexible casual roster including weekends and public holidays.

Qualifications

• Relevant qualification in Hospitality, Tourism or Business is advantageous.
• Experience using a Hotel Property Management System (PMS) is preferred.
• Previous customer service or hospitality training is advantageous.
• Current RSA certification where required.

Why TFE Hotels?

• At TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.

More Value Every Day

• Enjoy hotel stays, dining discounts, entertainment savings and everyday deals that support your wellbeing and help your money go further.

Real Career Growth

• Development through ACADEME and Genie offers hands-on experience, clear pathways and flexible learning to build your career your way.

Strong Culture, Global Opportunities

• Be heard in a flat, collaborative culture while accessing opportunities across our network of hotels.

Ready to Join Us?

If you're passionate about hospitality and love creating memorable guest experiences, we'd love to hear from you.

A place to belong, to grow and to go further, your way.