Guest Service Attendant

TFE Hotels Group; Adelaide; On-site; AUD 29,000 - 39,000; Part time

Job summary

Vibe Hotel Adelaide, part of TFE Hotels, seeks a welcoming and passionate Front Office team member for a casual Guest Service Agent role. You’ll shape first impressions and ensure memorable stays for every guest from arrival to departure.

In this casual position you’ll handle check-in/out, guest requests and payments, and collaborate across departments to deliver seamless service. Excellent communication and a friendly, professional demeanor are essential.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to work in a fast-paced, rotating roster including weekends.
• Excellent communication and professional presentation.

Responsibilities

• Welcome guests and handle efficient check-in/out.
• Resolve requests with professionalism and courtesy.
• Promote hotel facilities and services to guests.
• Maintain accurate guest records and process payments.

Skills

Customer service

Front office

PMS experience

Hospitality

Tools

PMS systems

Job description

At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. We combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.

At Vibe Hotel Adelaide, we're all about creating vibrant stays and memorable experiences. We're currently recruiting a welcoming and passionate hospitality professional to join our Front Office team as a Casual Guest Service Agent.

About the Role

You'll create the first impression and lasting memories that shape every guest stay. Through genuine hospitality, thoughtful service and attention to detail, you'll help every guest feel welcomed, valued and cared for from arrival to departure. Working as part of the Front Office team, you'll build meaningful guest connections while ensuring every interaction reflects the exceptional experiences our hotels are known for.

This is a casual position, ideal for someone who enjoys variety, thrives in a fast-paced environment and loves working with people.

What You'll Be Doing

• Welcome guests with warmth, professionalism and genuine hospitality.
• Complete guest check-in and check-out processes efficiently and accurately.
• Resolve guest requests and service recovery situations with confidence and professionalism.
• Build genuine guest relationships by anticipating guest needs and creating memorable experiences.
• Maintain accurate guest records and process payments.
• Promote hotel facilities, services and experiences to maximise guest satisfaction.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.

What We're Looking For

• Passion for delivering exceptional guest experiences and customer service.
• Excellent verbal and written communication skills.
• Professional presentation and interpersonal skills.
• Ability to remain calm, organised and solution-focused in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Previous experience in customer service, hospitality or front office operations is preferred.
• Confidence using computer systems and learning new technology.
• Experience with hotel Property Management Systems (PMS) is advantageous.
• Availability to work a rotating roster including weekends, evenings and public holidays.

Why TFE Hotels?

At TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.

• More value every day: Hotel stays, dining discounts, entertainment savings and everyday deals.
• Flexibility & wellbeing: Supportive leave options and wellbeing benefits.
• Real career growth: Development through ACADEME and Genie learning platforms.
• Strong culture, global opportunities: Be part of a collaborative culture with opportunities across our hotel network.