Reception 1 Receptionist

TFE Hotels Group; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Adina Apartment Hotel Chermside, part of the TFE Hotels group, is seeking a Receptionist to be at the heart of the guest experience.

You’ll welcome guests, manage arrivals and reservations, respond to enquiries, and help maintain accurate guest records and hotel systems. This role emphasizes hospitality, teamwork, and delivering exceptional service in a fast-paced environment on a rotating roster.

Qualifications

• Previous customer service or hospitality experience.
• Strong communication and interpersonal skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail.
• Professional judgement when resolving guest concerns.
• Flexible approach to working a rotating roster.

Responsibilities

• Welcome guests with a friendly and professional approach
• Manage guest arrivals, departures and reservations
• Respond to guest enquiries and resolve issues confidently
• Build positive relationships with guests and colleagues
• Maintain accurate guest records and hotel systems
• Identify opportunities to enhance the guest experience
• Uphold hotel standards and service excellence

Job description

At TFE Hotels, we know that exceptional stays start with exceptional people. As the welcoming face of Adina Apartment Hotel Chermside, you'll create memorable first impressions, build genuine guest connections and help deliver the warm, professional service our guests return for time and time again. Based on the Reception role profile within the recruitment asset suite, this role focuses on creating outstanding guest experiences from arrival to departure while supporting smooth Front Office operations.

About the Role

As a Receptionist, you'll be at the heart of the hotel experience. Every day is different, from welcoming guests and managing reservations to resolving enquiries and ensuring every interaction leaves a positive impression.

You'll work as part of a supportive Front Office team where hospitality, teamwork and attention to detail are valued and celebrated. Based on the Reception role profile, this position centres on creating lasting memories through genuine hospitality, thoughtful service and strong guest relationships.

Key Responsibilities

• Welcome guests with a friendly and professional approach
• Manage guest arrivals, departures and reservations
• Respond to guest enquiries and resolve issues confidently
• Build positive relationships with guests and colleagues
• Maintain accurate guest records and hotel systems
• Identify opportunities to enhance the guest experience
• Uphold hotel standards and service excellence

These responsibilities align with the Reception role profile outlined in the recruitment asset suite.

What You'll Bring

• Previous customer service or hospitality experience
• Strong communication and interpersonal skills
• Ability to manage competing priorities in a fast-paced environment
• Excellent attention to detail
• Professional judgement when resolving guest concerns
• Flexible approach to working a rotating roster

These skills and experience requirements are drawn from the Reception role profile.

Why Join Us?

At TFE Hotels, you'll be part of a team that values authenticity, collaboration and exceptional guest experiences. You'll have opportunities to develop your hospitality career while working in a supportive and inclusive environment where every team member contributes to our success.