Guest Experience Specialist - Front Desk (Casual)

TFE Hotels Group; Melbourne; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Hotel stays discount

Dining discounts

Entertainment savings

Job summary

Adina Apartment Hotel Melbourne is seeking a welcoming Front Office Receptionist on a casual basis. You’ll be the first friendly face, handling guest check-ins, arrivals and inquiries with genuine hospitality to create memorable stays.

Working with the Front Office team across departments, you’ll provide local recommendations, manage reservations and ensure a seamless guest experience, while upholding TFE Hotels' exceptional standards and flexible weekend shifts.

Qualifications

• Relevant qualification in Hospitality, Tourism or Business is advantageous.
• Experience using a Hotel Property Management System (PMS) is preferred.
• Previous customer service or hospitality training is advantageous.
• Current RSA certification where required.

Responsibilities

• Welcome guests with warmth, professionalism and genuine hospitality.
• Complete guest check-in and check-out processes efficiently and accurately.
• Manage incoming calls and direct enquiries to the appropriate department.
• Coordinate reservations, room allocations and Front Office administration.
• Assist guests with arrivals, departures and concierge-style requests.
• Provide local recommendations and hotel information to enhance the guest experience.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.

Skills

Customer service

Hospitality

Communication skills

Interpersonal skills

PMS experience

Education

Hospitality/ Tourism/ Business degree

Tools

Hotel PMS

Job description

Adina Apartment Hotel Melbourne is seeking a welcoming Front Office Receptionist on a casual basis. You’ll be the first friendly face, handling guest check-ins, arrivals and inquiries with genuine hospitality to create memorable stays.

Working with the Front Office team across departments, you’ll provide local recommendations, manage reservations and ensure a seamless guest experience, while upholding TFE Hotels' exceptional standards and flexible weekend shifts.