Receptionist

TFE Hotels Group; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Adina Apartment Hotel Chermside, part of the TFE Hotels group, is seeking a Receptionist to be the welcoming face of the guest experience. You'll greet guests, handle arrivals and reservations, and resolve enquiries with warmth and professionalism.

Working in a supportive Front Office team, you will build guest relationships, maintain accurate records, and contribute to smooth operations while rotating shifts and delivering memorable stays.

Qualifications

• Previous customer service or hospitality experience
• Strong communication and interpersonal skills
• Ability to manage competing priorities in a fast-paced environment
• Excellent attention to detail
• Professional judgement when resolving guest concerns
• Flexible approach to working a rotating roster
• Passion for delivering memorable guest experiences

Responsibilities

• Welcome guests with a friendly and professional approach
• Manage guest arrivals, departures and reservations
• Respond to guest enquiries and resolve issues confidently
• Build positive relationships with guests and colleagues
• Support day-to-day Front Office operations
• Maintain accurate guest records and hotel systems
• Identify opportunities to enhance the guest experience
• Uphold hotel standards and service excellence

Skills

Communication skills

Interpersonal skills

Customer service experience

Hospitality mindset

Job description

Be the First Smile Our Guests Remember

At TFE Hotels, we know that exceptional stays start with exceptional people. As the welcoming face of Adina Apartment Hotel Chermside, you'll create memorable first impressions, build genuine guest connections and help deliver the warm, professional service our guests return for time and time again. Based on the Reception role profile within the recruitment asset suite, this role focuses on creating outstanding guest experiences from arrival to departure while supporting smooth Front Office operations.

About the Role

As a Receptionist, you'll be at the heart of the hotel experience. Every day is different, from welcoming guests and managing reservations to resolving enquiries and ensuring every interaction leaves a positive impression.

You'll work as part of a supportive Front Office team where hospitality, teamwork and attention to detail are valued and celebrated. Based on the Reception role profile, this position centres on creating lasting memories through genuine hospitality, thoughtful service and strong guest relationships.

Key Responsibilities

• Welcome guests with a friendly and professional approach

• Manage guest arrivals, departures and reservations

• Respond to guest enquiries and resolve issues confidently

• Build positive relationships with guests and colleagues

• Support day-to-day Front Office operations

• Maintain accurate guest records and hotel systems

• Identify opportunities to enhance the guest experience

• Uphold hotel standards and service excellence

These responsibilities align with the Reception role profile outlined in the recruitment asset suite.

What You'll Bring

Essential

• Previous customer service or hospitality experience

• Strong communication and interpersonal skills

• Ability to manage competing priorities in a fast-paced environment

• Excellent attention to detail

• Professional judgement when resolving guest concerns

• Flexible approach to working a rotating roster

• Passion for delivering memorable guest experiences

These skills and experience requirements are drawn from the Reception role profile.

Why Join Us?

At TFE Hotels, you'll be part of a team that values authenticity, collaboration and exceptional guest experiences. You'll have opportunities to develop your hospitality career while working in a supportive and inclusive environment where every team member contributes to our success.