Reception, Customer Service & Administration

Allegra Hardware; Brisbane; On-site; AUD 52,000 - 64,000; Full time

Job summary

Allegra Hardware is seeking a motivated, reliable, and organised individual for a long-term Reception, Customer Service and Administrative role in Brisbane. You will be the first point of contact for customers, providing friendly and professional service in a busy environment.

The role involves handling calls, orders, showroom assistance, and supporting the warehouse and sales teams, with invoicing and general office administration tasks. Previous experience is valued but not essential.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional manner with strong attention to detail.
• Ability to multitask and prioritise in a busy environment.
• Willingness to learn about our products and showroom procedures.

Responsibilities

• Answering incoming calls and customer enquiries.
• Processing customer orders accurately and efficiently.
• Providing friendly and professional customer support.
• Assisting customers in the showroom and collaborating with warehouse/sales.
• Supporting invoicing and general office administration.

Skills

Communication

Customer Service

Organisational Skills

Multitasking

Proactive Attitude

Product Knowledge

Tools

CRM software

Job description

Reception, Customer Service & Administration

We are a wholesale business supplying essential cabinet components to the furniture industry, cabinet makers, shopfitters and specialist kitchen and bathroom companies.

Our values are honesty, respect, reliability and teamwork, and we pride ourselves on maintaining a supportive and positive workplace culture.

About the Role

We are looking for a motivated, reliable and organised individual to join our team in a long-term Reception, Customer service and Administrative role.

As the first point of contact for our customers, you will be the face and voice of our business, providing friendly, professional and helpful customer service.

This is a busy, hands-on and varied role suited to someone who enjoys a fast-paced environment, takes ownership of their responsibilities and is eager to learn about our products.

Key Responsibilities

• Answering incoming calls and responding to customer enquiries
• Processing customer orders accurately and efficiently
• Providing friendly and professional customer support
• Assisting customers in our showroom
• Working closely with our warehouse and sales teams
• Supporting the day-to-day running of the office, including invoicing and general administration

Our ideal candidate will have:

• A reliable and punctual approach with a strong work ethic
• Excellent communication and customer service skills
• A friendly, positive and professional manner
• Strong organisational skills and attention to detail
• The ability to multitask and prioritise in a busy environment
• A proactive attitude, taking initiative and ownership of tasks
• A genuine willingness to learn our products and develop their knowledge
• Confidence using computers and learning new systems
• The ability to work independently and as part of a team

We are looking for someone who wants to become a valued, long-term member of our team and grow with the business.

Previous experience in customer service or administration would be highly regarded, but is not essential.

Hours

Full time

Monday to Friday - 8:30am - 4:30pm

Time Off

• Public holidays and Christmas/New Year period off