Reception & Administration Support

Barwon Health; Geelong; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Salary packaging

5 weeks leave pro rata

Supportive team

Job summary

Barwon Health is seeking a Reception and Administration Support to provide efficient reception and administrative services across Barwon Health sites. The role focuses on patient access and journey quality, ensuring a high standard of service and data accuracy.

Responsibilities include document control, billing processes, and maintaining a respectful, patient-centred environment while upholding privacy and security standards.

Qualifications

• Experience in a busy reception or administrative environment.
• Strong communication and ability to handle confidential information.
• Proficient in MS 365 and information systems.
• Current Victorian Driver’s Licence required.

Responsibilities

• Provide day-to-day administrative and reception support to ensure efficient operations within the assigned area.
• Maintain accurate documentation, medical records and billing processes in line with organisational standards.
• Deliver a customer-focused service to patients, staff and stakeholders while supporting a collaborative and respectful workplace culture.
• Uphold privacy, confidentiality, information security and organisational compliance requirements at all times.

Skills

Interpersonal communication

Customer service

Administrative support

Microsoft 365 proficiency

Data entry

Tools

Microsoft 365

Electronic information systems

Databases

Job description

• Build your career with Victoria’s largest regional health service
• Join a supportive, high-performing team making a real community impact
• Temporary part-time role until October 2027 | 48 hours per fortnight | 5 weeks leave pro rata & salary packaging

About the role

The role of Reception and Administration Support is to provide an effective and efficient reception/administrative service across Barwon Health sites and contribute to the overall performance of Barwon Health to ensure high quality customer service. A focus of this role is ensuring that the administration functions support the patient journey core principles of access and patient centred care with a high standard of quality.

Key Responsibilities

• Provide day-to-day administrative and reception support to ensure efficient operations within the assigned area
• Maintain accurate documentation, medical records and billing processes in line with organisational standards
• Deliver a customer-focused service to patients, staff and stakeholders while supporting a collaborative and respectful workplace culture
• Uphold privacy, confidentiality, information security and organisational compliance requirements at all times

What we are looking for

• Strong interpersonal, written and verbal communication skills, with a professional and respectful approach to customer service and confidentiality
• Demonstrated experience in a busy reception or administrative environment, with the ability to manage competing priorities and work independently under pressure
• Excellent computer literacy, including proficiency in Microsoft 365, electronic information systems, databases, and strong literacy and numeracy skills
• Current Victorian Driver’s Licence with reliable transport

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Additional information

If you need adjustments to participate in the recruitment process, please contact us at ************@barwonhealth.org.au

All appointments are subject to:

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)